Freight Dispatching Specialist and Resource Coordinator

Jennifer S. Kelley

Oregon City, OR ***** +1-971-***-**** ***.********@*****.***

Professional Summary

•Dedicated Dispatcher with 12+ years of expertise in managing freight movement, routing, scheduling and fleet /driver management. Strong focus on problem solving, customer service, field communication, organizational skills & management.

•Proficient in using dispatching software Crown Freight Manager, AS400, EDI, SalesForce, Roadnet, UKG, Rippling, E-Roads Excel & more. Advanced skills in data entry, billing, customer account management, customer relations, and scheduling. Types 55-60 WPM, 10- Key by touch.

•Team player, Committed to delivering exceptional customer service, resolving logistical challenges, and ensuring safe,timely & efficient operations.

•Passionate about working in a fast-paced environment. Deep knowledge of the freight industry. Advanced logisticalskills that enhance service, delivery operations, safety and contribute to a company’s growth & success.

Work Experience

Traffic Dispatcher

Integrity Traffic (Temp- Contract Position) Portland, OR

August 2025 to February 2026

Dispatch/ Supports emergency response efforts by quickly dispatching fleet equipment & personnel (approx. 166 Flaggers) to "urgent job sites" IE: NorthSky Communications, Ziply Fiber, Asplundh Tree Service, Northwest Natural Gas Company, Integrity Infrastructure, Maxim Crane, Omega Morgan, Portland General Electric & others. Adjusts schedules or reassigns resources as needed. Addresses last-minute changes, call-offs, or emergency job requests. Communicates job details, locations, and expectations to field crews to ensure smooth onsite operations and safety compliance. Monitors crew availability, certifications, and job requirements to make daily informed daily scheduling decisions. Relays work orders, job details, & operational updates between work crews, field supervisors & management. Coordinates with Field Supervisors & Operations Managers to optimize efficiency of workforce allocation, safety & equipment distribution. Tracks /reports expenses of related services performed job site such as materials used and operational costs. Utilizes dispatch tracker software and other digital tools to maintain accurate locations of all fleet service trucks/ drivers. Acts as the first point of contact for customers by addressing scheduling inquiries, scheduling future service requests, & providing work order updates. Utilizes strong problem-solving & conflict resolution skills to address unexpected job site challenges, delays, or equipment shortages.

Dispatcher/Customer Service/ Billing

Elder Logistics (Permanently Closed- Bankruptcy) Portland, OR

September 2022 to October 2025

Coordinates freight movement, provides delivery timelines to customers, makes route adjustments for drivers as needed daily. Resolves/ Responds to customer issues via phone, email & text. Schedules/ Assigns all routes for Swan Island Terminal. Tracks shipments, provides delivery timeframes. Processes OS& D claims for lost or damaged freight. Maintains constant communication between drivers & operations. Provides warehousing & Re Wrap services to customers. Enters Bills of Lading & Driver manifests. Approves customer account price adjustments & enters all daily driver DOT times to ensure compliance & Safety . Assists all other department managers as directed by Terminal Operations Manager.

Dispatcher/ Terminal Operations Assistant

FFE Transportation Services, Inc. Portland, OR

October 2018 to August 2022

Managed & dispatched routes daily. Created delivery manifests for 38 local drivers & all KLLM National fleet drivers for FFE Linehaul each week (Thursdays) Scans in all driver BOLS and manifests daily.

Created routes using AS400, EDI, Roadnet.

Process & Tracks OS&D Claims, Manages customer account billing & or issues customer account credits as needed. Used Salesforce, Sage, X3 & other logistical mapping programs to maintain the highest level of Customer Service & Driver Management.

Monitors all terminal operations for efficient freight handling & safety practices which included Dry foods, refrigerated “ Chilled” foods & Frozen foods. Assisted Warehouse & other departments as requested by terminal manager.

E-Commerce CSR/ Account Manager/ Marketing

Stash Tea Company Tigard, OR

March 2016 to September 2018

Collaboratively works with Stash Tea Sales/ Marketing Management, QA and Accounting teams to create a unified Ecommerce/ direct consumer sales program. Receives, Processes & fulfills customer orders via telephone, computer, email and thru Shopify or online correspondence.

Mails marketing coupons, samples and fulfills customer catalog request. Provides product replacement and order fulfillment. Analyzes customer accounts and pricing. Successfully applies product knowledge & pricing to best meet customer needs. Assisted in companies nationwide RE-BRAND design & new logo in 2018.

• Career Highlight: Traveled with Stash International Marketing team with international buyers to the Fancy Foods show in Atlanta, GA in order to promote the Stash Tea brand.

Public Service Rep 3- ( Contract Position)

State of Oregon/ Employment Dept Beaverton, OR

August 2016 to May 2017

Receives a high volume of customer information from queue based telephone systems (call center setting) ; Verifies claim demographic & wage information upon contact w/ customer in order to maintain confidentiality. Obtains & clarifies information to assist in routing calls for unemployment insurance benefits. Provides & explains of rules, policies, procedures/programs; Provides requested or relevant informational forms/literature to the public to aid in understanding of agency programs & procedures. Responds to requests for pertinent information from employers, claimants & other state agencies. Reviews submitted employment claims for accuracy; retrieves information on computer terminal to confirm that the data supplied is correct. Provides basic, non-transactional information on claims including claim status, payment status, weekly benefit amount, unemployment insurance definition, claim qualifications, calendar quarter definition, claiming procedures for customers, waiting week definitions & work search requirements. Explains welcome process expectations, temporary layoff definitions, payment options. Directs claimants to career or Work Source center for job referrals, labor market information & support services workshops to develop individualized job search. Answers questions on labor market conditions, wages & employment trends. Refers customers to Oregon.gov, Oregon Labor Market Information System (OLMIS) iMatchskills & BOLI.

Refers job seekers to workshops, special services. Maintains a working knowledge of how to refer claimants to supportive services within the claimant’s community. Understands the cultural diversity dynamics that exist within each case, works with professionalism & compassion.

Hazmat Dispatcher/ Asst. Office Manager

Stericyle Inc Fairview, OR

January 2014 to July 2016

Assists w/customer requests, route changes, rescheduling for pick-ups/ missed stops. Assists drivers w daily routine using PDT/ printer availability & operations. Builds printed routes for each driver including shipping documents, route sheets, & Hazmat disposal bar code labels.

Dispatched drivers on missed pickups and last minute customer requests. Reviews drivers' paperwork, VCR & logbooks to ensure DOT compliance. Reviews & updates daily routes. Builds new customer accounts. Debriefs drivers in accordance w/ written state & national standard operating procedures. Completes consolidated manifests for each trailer. Ensures that routes are balanced & accepted in BSA. Forwards VCR (Vehicle Condition Report) reports to Transportation Supervisors/ Managers for maintenance requests on driver trucks/trailers.

Prepared, reviewed, stamped & filed all manifests. Downloaded driver “handheld” PDT information from shift. Handled all 3rd party Hauler & APHIS paperwork. Kept staff informed of current problems, changes & new developments by conducting professional, organized, meetings. Tracked/Input DOT hours/ JJ Keller. Data Entry, 10-key by touch. Monitored company policies & procedures for drivers & office co-workers. Maintained safe, compliant workplace at all times, ensured that all employees/ drivers were performing their functions safely, efficiently & productively.

FedEx Package Handler

FedEx Ground TSP (Linehaul) Troutdale, OR

January 2009 to March 2013

Provides movement of packages, documents, dangerous goods and/or supply support in a timely, safe and efficient manner through effective scan/load methods. Responsible for processing & tracking lost, stolen & damaged freight. Rerouted lost items for FedEx Ground PDX terminal. Supervised /Unloaded & sorted incoming freight trucks at dock. Provided clerical support to all department managers as needed.

*Member of FedEx Ground Safety Team;

Trained employees on facility safety procedures ; Taught "Safety in the Workplace" classes for all employees.

Education

Criminal Justice/ Juvenile Corrections/ Parole & Probation (Associates of Science)

Clackamas Community College Oregon City, OR

2001 to 2002

High School Diploma

Milwaukie High School Milwaukie, OR September 1994 to May 1998

Skills

Greeting customers Appointment scheduling Face-to-face communication Written communication Google Sheets Client interaction via phone calls Active listening Microsoft Excel Inside sales Gmail Handling customer inquiries Project coordination Attention to detail Receptionist experience within retail industry

Languages

English

Certifications and Licenses

Driver's License Additional Information

Authorized to work in the US for any employer

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