Operations Supervisor with Healthcare Focus
Resume:
Keymillie Perez
**********@*****.***
Objective Resourceful and detail-oriented supervisor with experience in healthcare & administrative settings. Proven ability to streamline operations, manage staff, and deliver exceptional client service. Skilled in scheduling, billing, insurance verification, and staff training, with a track record of proving efficiency and client satisfaction. Bilingual in English & Spanish, with strong leadership and organizational skills.
Skills
o Staff Training & Supervision
o Billing, Collections & Insurance
Verification
o Office Administration & Scheduling
o Budget Control & Management
o Time Management & Team Support
o Conflict Resolution & Communication
o Vendor & Inventory Management
Experience
EyeCare Center 05/2022 – 10/2025
Supervisor Front Desk
● Supervise and train staff & manage scheduling
● Process daily deposits and handle financial transactions including payments and insurance claims.
● Communicate service details and account balances to patients; ensure all records are accurate and up to date.
● Coordinate referrals and work with external providers
● Manager incoming & outgoing mail, email and other communications
● Support office operations by coordinating with multiple department National Foods (Sold to Smartcare) 4/2014 – 05/2017 Customer Service Representative
● Providing solutions that fit these individual situations & prioritize the customer
● Work with clients who have complaints, orders or require information about products/services
Education Hickory High School- Diploma- GPA 3.9
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