Data entry and customer service

Summary

To obtain a position that will offer me the opportunity to utilize my current skills while allowing growth and development to further myself within the company. Authorized to work in the US for any employer Experience

WCSS Stockton, CA

Assistant Manager 06/2025 - Present

Greeted store associates with a friendly smile and helped them with any questions they had. Maintained property, cleaning, and improvments. Daily lock check/ walk thrus. Cash management and EOD, Fix and troubleshoot problems as arise. Airport Home Appliance Roseville, CA

Sales/Prior Management 10/2020 - 02/2026

• Process incoming sales orders so that every order is delivered complete and on-time • Provide excellent customer service Identify process challenges and work with Store Manager • Communicates with carriers and sales to ensure deliveries are executed on time. • Accurately enters and maintains up-to-date information in the delivery Database. • Ensures necessary paperwork for store operations are completed • Quickly and proactively resolves problems for invoices in or out of transit. Communicate and provide order status and ship dates • Prioritize order fulfillment based on urgency and or transaction type. Always adhere to health and safety rules and regulations • Work with other team members to effectively complete assigned tasks • Utilize company tools to proactively solve customer issues • Responds to customer inquiries via phone or in person and connects customers to sales team, management, or other departments. Sears Concord, CA

Manager 10/2018 - 02/2026

Responsible for closing store nightly. Ensuring employees are on task with recovery so that is ready for the following day. Ensuring all doors are locked and all register bags accounted for. Assist LP with asset protection. Providing excellent customer service to all members. Making sure each department is up to par and addressing issues as needed. BlackStone Gaming M8trix Casino San Jose, CA

Third Party Proposition Player 03/2016 - 02/2026 Third Party Proposition Player Observe Games, Black Jack, 3 Card Poker and War to Ensure all games are played accurately, no extra bets are added while cards are in play, Payout are correct as well as collections. Ensure companies rules and procedure are followed.

Amazon Prime Now/GTMS Sunnyvale, CA

2 Hour Deliveries/Personal Shopper/Picker 10/2015 - 02/2026 Locate Delivery Packages for 2 Hour and 1 Hour Deliveries while Delivering within 1 and 2 Hour Time window. Accurately Locating Residence in a Timely Manner while Providing Professional Customer Service. Locate Items on Shopping List or Substituting items that are Out Of Stock quickly for delivery. Storage Solutions San Jose, CA

Assistant Manager/ Customer Service/ Sales Associate 10/2015 - 02/2026 Present New Customers with detailed outline of companies Rules and Procedures while excelling in Customer Service. Collection of Rent and Past Due Payments Collections Calls. Maintain Facilities Standards of Cleanliness and General Maintenance while Enforcing Company Policy.

Lyft/uber San Jose, CA

Driver 11/2014 - 02/2026

Provide excellent customer service while passengers are safely transported to their destination. Effectively communicate with company to ensure customer satisfaction

Central Self Storage San Jose, CA

Assistant Manager/Customer Service/Sales Associate 11/2014 - 02/2026 San Jose, CA Assistant Manager/Customer Service/Sales Associate Maintain Professional, Friendly Atmosphere while working towards full Occupancy. Obtain new Customers, update waiting list and Consistently provide Excellent Customer Service. Maintain Property, Update Records, Inventory Control and Minor Repairs as needed. Prepare Contract Welcome Packets for New Tenants.

Tabitha Retana

1-408-***-**** ************@*****.*** Stockton, CA Skills

Driving instructor (Less than 1 year), Computer Literacy, Inventory Control, Assistant Manager Experience, Management, Clerical Experience, Delivery Driver Experience, Retail Sales, Merchandising (4 years), Store Management Experience, Retail Management, Cash Handling, Supervising Experience, Time Management, Management Experience, Customer service, Microsoft Office, Microsoft Outlook, Leadership, Store management, Marketing, Supervising, Fast Learner, Self-Starter, Computer Literate, Cashiering, Bookkeeping, Data Entry Education

Merced High School

Business 12/2000

Certificates

CDL

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