Senior Benefits Programs Trainer and Supervisor
Resume:
Professional Summary
Human services professional with more than 20 years of experience in public assistance program administration, staff training, and supervision within local and state Departments of Social Services. Extensive expertise in SNAP, Families and Children Medical Assistance, Energy Assistance, and the Virginia Case Management System (VACMS). Proven ability to design and deliver effective training programs for eligibility staff, supervise teams, monitor case accuracy, and ensure compliance with state policies and regulations. Recognized for strong leadership, in-depth policy knowledge, and the ability to support and develop adult learners to improve program performance and service delivery.
Professional Experience
Benefit Programs Trainer
Virginia Department of Social Services
April 2021 – January 2026
● Delivered policy and system training to newly hired eligibility workers across multiple local Departments of Social Services.
● Provided instruction on SNAP, VACMS Basics, VACMS – Get It Right from the Start, and Energy Assistance programs.
● Facilitated engaging training sessions using adult learning principles and interactive instructional techniques.
● Completed professional development coursework including Train-the-Trainer and Adult Learning Principles.
Training Supervisor
Richmond City Department of Social Services
January 2019 – February 2020
● Supervised and mentored newly hired eligibility workers during onboarding and training phases.
● Monitored case processing activities to ensure compliance with program policies, procedures, and regulatory standards.
● Conducted employee performance evaluations and provided targeted coaching and training to improve staff performance.
● Prepared and submitted weekly and monthly reports on staff productivity and program outcomes.
Benefit Programs Supervisor
Hanover Department of Social Services
August 2012 – January 2019
● Supervised, trained, and evaluated a team of eight eligibility workers responsible for multiple benefit programs.
● Oversaw case management for SNAP, Families and Children Medical Assistance, and Energy Assistance programs.
● Ensured staff compliance with state policy and accuracy in case documentation and eligibility determinations.
● Provided ongoing coaching, training, and support to strengthen staff performance and improve service delivery.
Benefit Programs Trainer
Virginia Department of Social Services
January 2009 – August 2012
● Delivered policy and system training to new eligibility workers across local Departments of Social Services.
● Provided instruction on SNAP, VACMS Basics, and Families and Children Medical Assistance programs.
● Assisted staff in developing strong policy interpretation skills and accurate eligibility determination practices.
SNAP Case Reader
Virginia Department of Social Services
October 2007 – January 2009
● Conducted case reviews across multiple local departments to ensure accuracy and compliance with SNAP policies and regulations.
● Identified errors, documented findings, and provided feedback to improve case processing and program integrity.
Senior Benefit Programs Worker
Dinwiddie Department of Social Services
September 1999 – October 2007
● Processed SNAP and Families and Children Medical Assistance applications and ongoing case actions.
● Conducted client interviews and evaluated documentation to determine eligibility for public assistance programs.
● Ensured compliance with state policies, federal regulations, and agency procedures. Education
Associate of Applied Science
John Tyler Community College — June 2009
Certification: Bereavement and Grief Counseling
Bachelor of Arts
Rutgers University, Newark, New Jersey — 1979
Skills
● Public Assistance Policy and Program Administration
● SNAP Eligibility Determination and Case Management
● Families and Children Medical Assistance Processing
● Energy Assistance Program Administration
● Staff Supervision, Training, and Development
● Policy Interpretation and Compliance Monitoring
● Adult Learning Principles and Instructional Methods
● VACMS Systems Training and Support
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