Care Coordinator - Remote Patient Support Specialist
Resume:
Keyetta Morant
***************@*****.***; 470-***-****; Snellville, GA 30078
Professional Summary:
Results-driven healthcare professional with experience in care coordination, patient support, and healthcare operations. Demonstrated ability to manage high-volume client interactions, coordinate services across multidisciplinary teams, and maintain detailed documentation within electronic systems. Skilled in patient advocacy, case management support, and remote collaboration to ensure individuals receive appropriate care and resources. Proficient in Salesforce, Microsoft Excel, Word, and PowerPoint with strong data tracking and reporting capabilities. Seeking a remote or hybrid Care Coordinator position to improve client outcomes, streamline service delivery, and support population health initiatives.
Core Competencies:
Care Coordination, Case Management Support, Patient Advocacy, HIPAA Compliance, Electronic Health Records (Epic, Greenway) CRM Systems such as Salesforce, Healthcare Scheduling (appts and specialty services), Consistent Client/Patient Communication, Resource Navigation & Referrals, Care Plan Support, Data Entry & Reporting, Microsoft Excel Word PowerPoint, 40 WPM Typing Speed
Professional Experience:
NHC Healthcare
Oglethorpe, GA (WFH)
March 2024 – Present
●Coordinate remote client support services by assisting individuals with accessing healthcare resources, benefits, and care services.
●Document client interactions, case updates, and service requests in Salesforce CRM to ensure accurate records and continuity of care.
●Facilitate communication between clients, healthcare providers, and internal departments to resolve service barriers and support care coordination.
●Manage multiple concurrent client requests while maintaining responsiveness, accuracy, and high service quality.
●Monitor client inquiries and escalate complex cases to appropriate departments to ensure timely resolution.
●Maintain strict adherence to HIPAA regulations, privacy standards, and organizational compliance policies.
●Demonstrate efficient administrative support skills with 40 WPM typing speed and strong data entry accuracy.
Northside Hospital – Lactation Technician
Atlanta, GA
January 2022 – March 2024
●Supported clinical care delivery by monitoring patient vital signs and collecting diagnostic specimens.
●Assisted nursing staff with medication administration and accurately documented patient care activities in medical records.
●Educated postpartum patients on lactation techniques, infant feeding practices, and self-care strategies to promote health outcomes.
●Collaborated with physicians, nurses, and care teams to ensure coordinated patient care and positive patient experiences.
●Maintained compliance with HIPAA privacy regulations and hospital documentation standards.
●Demonstrated knowledge of third-party payer systems, including Humana, Wellcare, and HealthSpring.
●Managed breast milk inventory tracking and feeding schedules to ensure accurate documentation and patient safety.
●Maintained a clean, organized, and safe patient care environment in accordance with hospital safety standards.
LRS Healthcare – Certified Nursing Assistant
Atlanta, GA
January 2010 – January 2022
●Delivered direct patient care by assisting with activities of daily living while maintaining patient dignity and comfort.
●Supported medication adherence by monitoring schedules and reinforcing prescribed care plans.
●Partnered with healthcare professionals and family members to support individualized care plans and patient needs.
●Communicated patient status updates to multidisciplinary care teams to support treatment decisions.
●Documented patient care activities and observations in compliance with healthcare documentation standards.
●Assisted in implementing care strategies that improved patient comfort, safety, and quality of life.
Education:
June 2024- January 2026 (Graduation on April 25, 2026)
●Ultimate Medical Academy
Associate of Science: Health Sciences – Medical Office & Billing Specialist
January 2010- October 2010
●First Coast Technical College
Certified Nursing Assistant, PCT, CPR Certification
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