Customer Care Specialist with Proven 97% CSAT
Resume:
LESLIE MOTTLE BINI
******.********@*****.***
Objective: To create beyond exceptional Customer Service. WORK EXPERIENCE
AVO Transportation and Language Solutions: (Sept ‘22 - April 10th, 2026) Customer Service Support Specialist
My duties at AVO Transportation included a daily intake of approximately 30-40 inbound calls a day from Worker’s Comp Claimants calling in to either schedule their upcoming appointments. It was our responsibility to initiate their Uber/Lyft or scheduled rides from home to doctor appointments and back again throughout the process, etc. Other daily responsibilities included corresponding daily either by phone or email with Nurse Case Managers of very large insurance companies who were representing such companies, in regards to their Worker’s Comp Claimants, as Walmart, Fed Ex, Amazon, etc. Rover .com: (March ‘22 - Sept ‘22)
Dog Walker
Created a complete dog walking business completely by scratch. Created rapport with both home owner / dog owner and the actual client aka: their dogs, cats; was trusted with entering the home, taking their beloved pet out doors for playtime and more; return them inside and feed them according to the schedule provided. Adecco/Radial: (August '20-Nov '21) Estee Lauder Companies and Puma Customer Service Representative
Customer Service duties including quick resolution of any issues regarding orders, helping customers with placing orders and/or with returns/exchanges, making sure each call was completed with a happy one call resolution for all customers. 97% Customer satisfaction rate.
TTECH: (Feb '19-March'20) Booking.com
Customer Service Specialist
All aspects of customer service. Worked in bound calls to create a more favorable guest experience. Respond to telephone inquiries regarding all issues that may occur in a reservation process demonstrating a talent for communicating effectively with customers from diverse backgrounds. Listening attentively to callers needs to ensure a positive customer experience. Provided a quick resolution to each individual situation to help avoid escalation of issues. Ranked top on my team in just 6 months. This job was eliminated due to the COVID lockdowns.
Adecco: (August '18-February '19) Estee Lauder Companies Customer Service Representative
Customer Service duties including quick resolution of any issues regarding orders. Helping customers with placing orders and/or with returns/exchanges, making sure each call was completed with a happy one call resolution for all customers. Extensive product knowledge assisted with upselling.
Caregiver: (January '17-December '17)
Assisted clients with all aspects of daily living with the goal to improve their quality of life.
Adecco: (August ’16 – January ’17) American Eagle Outfitters Customer Service Representative
Customer Service duties including quick resolution of any issues regarding orders, helping customers with placing orders and/or with returns/exchanges, making sure each call was completed with a happy one call resolution for all customers. Top sales performer for the branch Christmas Season 2016.
Student Debt Freedom: (August '14 – August ’16)
Student Loan Advisor
Address Student Loan Debts. Evaluate the debts with recommendations towards available assistance. Consult, gather, implement complete transactions through to closing.
Vortex Debt Group: (July ‘10- December ‘12)
Sales Team Manager
Team Sales Manager, consistently met and exceeded goals by 80% or more annually Managed Team of 10 Debt Consultants. Achieved all levels of sales goals created an environment that inspired top performance, surpassing daily and weekly goals by 20%. Best practices of customer service through observation and feedback for management review. Lead for resolution of customer service issues, build win-win solutions. Initially hired as Debt Consultant (One year) as a top performer of providing assistance to resolve credit card debt in the United States and Canada. The Hometown News, Advertising Consultant, Outside Sales (Two years) Account Management and recruitment of new advertising businesses and renewals Prospecting businesses for: advertising, ad production, including design and layout Consistently reached goals and quotas established by management. Design and production of ads.
The Mail Room: Owner/Operator (Ten years) Lake Washington Crossings Managed the daily operations of multiple locations for consumer/commercial package mailing and shipping business. Facilitated all purchasing transactions, business accounting, forecasting, budgeting and inventory for the operations. Coordinate recruitment, training, scheduling, and leadership of all employees ADDITIONAL SKILLS & ASSETS
Microsoft Office: Word and Excel, Outlook, Windows Explorer, Google Maps, Salesforce, Kronos, Aspect, Global Protect, use of online manuals, extensive knowledge of standard office equipment such as copiers and calculators. Diverse Sales and Marketing experience in numerous roles and environments. Positive energy, friendly and engaging. Self-starter with proven ability to develop new business and increase sales revenue, excellent communication skills, negotiation, and strong customer service skills. All around TEAM PLAYER.
EDUCATION: University of Alabama; Melbourne High School (transcripts upon request) References available upon request.
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