Customer Service Specialist with 15 Years Experience

Julius White Jr.

**** *. ************* **

Glendale, AZ 85301

Phone: 602-***-****

Cell: 602-***-****

E-Mail:*************.**@*****.***

To Whom It May Concern:

I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your company. As my resume indicates, I possess more than 10 years of progressive experience in the customer service field. Most recently, my responsibilities as customer service rep. at Walgreens match the qualifications you are seeking. As the C.S.R. my responsibilities include, the sometimes delicate handling of irritated or distraught customers . My supervisor relies on my ability to be calm in those situations.

I have attached my resume for your review and I look forward to speaking with you further regarding your available position. Thank you, in advance, for your consideration.

Sincerely,

Julius White Jr.

Julius White Jr.

4737 W. Mediterranean Dr

Glendale, AZ 85301

Cell: 602-***-****

E-Mail: ******.*****.**.**@*****.***

Career Overview:

Highly enthusiastic customer service professional with 15 years client interface experience.

Core Strengths:

Strong organizational skills

Active listening skills

Courteous demeanor

Energetic work attitude

Customer service expert

Adaptive team player

Opening/closing procedures

Sharp problem solver

Accomplishments:

-Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

Assisted customers over the phone regarding store operations, product, promotions and orders.

-Customer Service, Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

Walgreens 8/2014-present Phoenix, AZ

Customer service representative/Photo Specialist

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships. Executive Concierge 5/2006-present Phoenix, AZ

Concierge

Developed highly empathetic client relationships and earned reputation for exceeding expectations of clients.Worked under strict deadlines and responded to service requests and emergency call-outs. Interacted with customers to ensure residences are up to specifications. Guaranteed positive customer experiences and resolved all customer complaints. Recommended, selected and helped locate merchandise based on customer needs and desires.

Maintenance Overload 5/2004-6/2006 P hoenix, AZ

Maintenance worker

Maintenance operative duties, performed light construction, drywall installation and repair, interior painting. Interacted daily with clients and vendors, communicated all merchandise and needs or issues for the day or project at hand.

Educational Background

2012 Arizona Automotive Institute Glendale, AZ

Associate of Science Heating Air Conditioning and refrigeration Training in repair and maintenance of heating and refrigeration systems.

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