Operations & Office Manager with Multi-Location Expertise

ARIA NASH

Davenport, FL ***** 916-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Operations & Office Manager with proven experience overseeing multi-location operations in fast-paced construction environments. Successfully managed two office locations simultaneously while improving workflow structure, financial tracking, and team coordination. Skilled in accounts receivable management, insurance claims coordination, financing processes, and customer relations. Known for building internal systems and spreadsheets that improved visibility, organization, and efficiency across departments. Strong leader with experience training staff, running meetings, and maintaining high standards of performance and accountability. Certified Notary Public trusted with executing and managing sensitive financial and legal documentation. PROFESSIONAL EXPERIENCE

Office Manager — Action Roofing LLC (Ocala & Tampa, FL) June 2025 – April 2026

• Managed operations across two office locations simultaneously, traveling between sites to maintain consistency in workflow and execution

• Designed and implemented all internal spreadsheets and tracking systems used company-wide, improving organization, reporting, and job visibility

• Standardized workflows across both offices, increasing efficiency and reducing operational confusion

• Led onboarding and training of new hires, ensuring proper use of systems and alignment with company processes

• Facilitated team meetings and operational briefings to improve communication and accountability across teams

• Managed Accounts Receivable (AR), tracking outstanding balances, improving follow-up processes, and maintaining accurate financial records

• Coordinated insurance claims by working directly with adjusters and ensuring accurate documentation and compliance

• Worked with financing companies (PACE/HomeRun) to secure approvals and guide customers through funding processes

• Processed and tracked payments via ServiceTitan, including ACH, credit card, and mobile check capture

• Oversaw secure handling, tracking, and shipment of checks and financial documents

• Served as a Notary Public, notarizing contracts, financing agreements, and legal documentation across both offices

• Coordinated scheduling, dispatching, and technician logistics, including out-of-area job planning

• Acted as a primary point of contact for customers, resolving issues and maintaining strong client satisfaction

• Supported sales tracking by monitoring leads, demos, conversions, and overall job progress ADDITIONAL EXPERIENCE

Customer Service Representative (Remote) — IntouchCX July 2024 – January 2025

• Managed 50+ daily customer interactions, resolving issues efficiently and maintaining high satisfaction

• Identified recurring issues and contributed to process improvements that enhanced response times Security Forces Member — United States Air Force

February 2020 – March 2023

• Maintained security operations and responded to emergencies in high-pressure environments

• Prepared detailed reports and demonstrated leadership through training and process improvements Office Administrator — K.B. Daniel Company

February 2016 – June 2019

• Supported daily office operations, scheduling, and document management

• Assisted with HR onboarding, bookkeeping, and administrative coordination SKILLS

Operations Management Accounts Receivable (AR) Insurance & Financing Coordination Notary Services Scheduling & Dispatching Customer Relations Process Improvement Team Leadership CERTIFICATIONS

Certified Notary Public BLS Certification Driver’s License

Contact this candidate