Versatile Transportation and Customer Service Pro

Michelle Wilson

Lakesite, TN *****

423-***-**** - *******@*****.***

Professional Summary

Dedicated professional with a strong background in transportation and customer service, previously with Hamilton County Department of Education. Proven ability to ensure safety and efficiency through effective route planning and dependable communication. Successfully enhanced customer satisfaction at Lometa's Flowers by addressing concerns promptly and fostering positive relationships. Skills

• Dependable and reliable

• Effective communication skills

• Safety-focused

• Route planning

Work History

08/2013 to 03/2025 School Bus Driver

Hamilton County Department of Education – Chattanooga, TN Transported students to and from school as well as school field trips Safely operated school bus, ensuring timely transport of students to and from educational facilities.

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Conducted pre-trip inspections to maintain vehicle safety and compliance with state regulations.

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Communicated effectively with parents and staff regarding transportation schedules and student needs.

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08/2018 to 07/2020 Shop Owner

Lometa's Flowers – Soddy Daisy, TN

Oversaw daily operations, ensuring efficient workflow and exceptional customer service.

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Established vendor relationships, negotiating favorable terms for supplies and products.

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Analyzed sales trends, adjusting offerings to meet customer preferences and seasonal demands.

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Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.

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09/2010 to 05/2013 Office Administrative Assistant Ameriprise Financial-Kelly & Dutton – Chattanooga, TN Managed office communications, ensuring efficient information flow among staff and clients.

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Coordinated scheduling for meetings, enhancing organizational efficiency and time management.

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Streamlined document processing, improving retrieval speed and accuracy for client files.

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Implemented electronic filing systems, increasing accessibility and reducing physical storage needs.

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Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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