Bilingual Customer Service Specialist with CRM Expertise
Resume:
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Giselle Arnaudville
Skills
● Bilingual Proficiency:Professional fluency in bothEnglish and Spanish (verbal and written).
● Customer Service Experience:Proven background incustomer service and call center environments.
● Communication:Exceptional verbal and written communicationskills.
● Technical Aptitude:Proficient typing speed (70+ WPM)and foundational software competency.
● Core Strengths:High capacity for empathy, patience,strong problem-solving abilities, and resilience when working under pressure.
● Soft Skills & Attributes:
Adaptability & Flexibility:Easily adjusts to changingenvironments and new challenges.
Critical Thinking:Strong analytical skills for effectivedecision-making and problem resolution.
Collaboration:Excellent ability to work effectivelywithin a team structure.
● Leadership :Demonstrates initiative and potentialfor motivation and advancement..
Work Experience
Pay Clix LLC, Florida (REMOTE)— Customer Service
Representatiive
May 2022 - PRESENT
● Bilingual Support (English/Spanish):Provide comprehensivecustomer service, including inquiries, complaints, and product information.
● Rapid Issue Resolution:Swiftly troubleshoot and resolvecustomer issues, prioritizing first-call resolution.
● Accurate Documentation:Maintain precise, real-timerecords of all customer interactions and actions within company systems.
● Multi-Channel Communication:Manage high-volume professional communications via calls, emails, and chat.
● Customer Relationship Management:Build strong rapport,handle difficult situations patiently, and offer proactive solutions.
● System Proficiency:Efficiently use CRM tools andsoftware for transactions and account management.
● Mandatory Bilingual Fluency:Professional verbal andwritten proficiency in both English and Spanish required.
● Experience:Prior customer service or call centerexperience is highly desirable.
● Communication Skills:Excellent verbal and writtencommunication aptitude.
● Technical Skills:Proficient typing (70+ WPM) andbasic software competency.
● Core Soft Skills:High empathy, patience, strong problem-solving,and resilience under pressure.
Old West Liquor Store, Anthony TX— Opening Manager MONTH 2021 - MONTH 2024
● Store Opening & Security:Unlock doors, deactivatealarms, and activate utilities (lights, coolers, signage).
● Financial & Cash Management:Manage daily cash flow,count/secure the main safe, and prepare cash registers with floats.
● Inventory & Presentation:Check/address stock shortages(verify high-value items), fully stock coolers with rotation for freshness, and maintain neat, organized displays.
● Compliance & Safety:Inspect premises for safety hazards,ensure clean work/customer areas, and confirm adherence to liquor laws.
● Team Leadership & Coordination:Oversee staff punctuality,review schedules, and conduct brief meetings to communicate daily goals/promotions. Ardovinos, West El Paso TX— Closing Manager
May 2018 - August 2023
● Financial & Administrative:Execute daily financialprocedures, including bank deposits, cash drawer reconciliation, tip payout processing, and credit card batch settlement. Document daily activities and notes in the manager logbook.
● Operational Security & Safety:Ensure building securityby locking all entrances and setting alarms. Confirm all HVAC and lighting systems are off. Conduct safety checks,verifying kitchen equipment is cleaned/sanitized, and confirming food is properly stored and labeled
● Staff Supervision & Task Management:Oversee and inspectserver and kitchen staff side work Verify staff clock-outs and provide constructive feedback.
● Preparation & Inventory:Assess current inventoryfor the kitchen and bar. Complete prep lists to ensure the next shift has sufficient supplies and inventory.
● Final Minutes:Guide the team through final cleaningtasks, and secure the bar area.
● Post-Staff Departure:Conduct a final walk-through, secure the office and safe, and lock the entire building.
Dunkin Donuts, West El Paso TX— Drive Thru/Front
Lobby Cashier
October 2016 - July 2018
Core Responsibilities:
● Cash Management:Overseeing and managing cash drawers,handling deposits, and ensuring procedural compliance.
● Team Leadership:Supervising and training cashierstaff, serving as the primary liaison between the team and management.
● Customer Service:Expertly resolving customer complaintsand handling returns and voids.
● Operational Efficiency:Maintaining the cleanlinessand overall efficiency of the front-end area.
EDUCATION
UTEP University, EL Paso TX— Associates Arts &
Sciences And Liberal Studies
MONTH 2018 - Present,
The Associate of Arts (AA) Degree in Multidisciplinary Studies provides a comprehensive foundation across various subjects, fostering essential skills like communication, critical thinking, and research. This program's broad curriculum, encompassing the humanities, social/behavioral sciences, mathematics, and natural/physical sciences, prepares graduates for seamless transfer into Bachelor's Degree programs. Recipients of the AA Degree in Multidisciplinary Studies are equipped for advanced university-level study in fields such as the performing arts and service professions, as well as for securing entry-level positions across diverse industries
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