Transformational Change Leader and Lean Six Sigma Black Belt

CHARLES J. GRANT, JR.

**** *. ********* **, *******, IL 60632 ***********@*****.***

323-***-**** LinkedIn: www.linkedin.com/in/charles-j-grant-jr

Security Clearance: Final DoD Secret (Inactive), Public Trust (Inactive)

PROFESSIONAL SUMMARY

Transformational Change Leader and Certified Lean Six Sigma Black Belt with 20+ years driving enterprise-wide change, process improvement, and IT service management across government, defense, pharma, and tech. Proven success leading cross-functional teams, modernizing systems, and managing strategic change initiatives. Adept in stakeholder engagement, process redesign, and operational excellence using tools like ServiceNow, Salesforce, and QuickBase.

CORE COMPETENCIES

• Change Management & Communications

• Process Improvement (Lean, Six Sigma)

• IT Service Management (ITIL, ServiceNow, Workday, G-Suite)

• Stakeholder & C-Suite Engagement

• Organizational Readiness & Adoption

• Agile / Scrum / SDLC / RFP Development

• Data Analysis & Performance Metrics

• Cross-Functional Team Training and Stakeholder Management, Leadership and Transition Planning and Coaching

PROFESSIONAL EXPERIENCE

Continuous Improvement Lead

Williams and Daniel, LLC c/o Kaseya 2025-Present Chicago, IL (Hybrid)

Lead RevOps net negative transaction reduction process improvement projects

Develop, lead and conduct training regimens for Center of Excellence team

Developed change management schema for the entire E2E Quote-to-Cash lifecycle

Process Improvement Manager – Associate

Booz Allen Hamilton – U.S. Space Force 2025 San Diego, CA (Hybrid)

• Lead process optimization initiatives and facilitate Green Belt training across USAF operations.

• Engage senior stakeholders and command leadership to define transformation goals aligned to strategic mission.

• Support and document operational KPIs and promote Lean Six Sigma culture across departments.

Change Management Process Engineer

Texas Department of Transportation (TxDOT) 2022 – 2024 Austin, TX (Remote)

• Led ServiceNow platform transformation with improvements to CAB Workbench and Service Catalog modules.

• Conducted stakeholder interviews, documented requirements, and implemented process improvements.

• Developed quality assurance plans and conducted training for change adoption and system usage.

• Collaborated across IT to co-create user-centered designs for ITSM workflows and performance monitoring.

Lean Transformation Coach

JDA TSG c/o Intuit 2021 – 2022 San Diego, CA (Hybrid)

• Promoted Lean thinking through Kaizen workshops and performance tracking dashboards.

• Partnered with business units to standardize workflows and implement a CI (Continuous Improvement) culture.

• Enabled capability maturity across key operations through metric-driven coaching and re-engineering.

Change and Process Improvement Manager

Numotion – Medical Device Surplus Rehab 2019 – 2020 Cerritos, CA (On-site)

• Redesigned order and delivery processes for CRT equipment to improve loaner device management.

• Applied Six Sigma tools to assess task complexity, reduce delays, and align national service workflows.

• Developed SOPs and tracked improvement initiatives through internal CSI register for cross-regional rollout.

Change & Technical Operations Manager – CIO Office

Gov. of the District of Columbia – OSSE 2013 – 2018 Washington, DC (Hybrid)

• Chaired the OSSE Change Control Board, overseeing application deployments and CAB approvals.

• Integrated Salesforce and QuickBase to support data management and pipeline tracking.

• Led cross-departmental Kaizens and VSM workshops for IT and policy process alignment.

Change and Transformation Program Manager

Lockheed Martin Corp. – DoD / 844th CG 2008 – 2012 Pentagon (On-site)

• Directed the Operating Excellence Program (LMOE), facilitating 45+ SIA/Kaizen events.

• Managed Air Force EITDR systems and drove CMMI and ITIL-aligned change management.

• Enabled $16M contract recompete success by delivering value-driven continuous improvement outcomes.

EDUCATION & CERTIFICATIONS

B.S., Information Sciences & Systems – Morgan State University (Dec 2000)

Certifications: Lean Six Sigma Black Belt, ITIL v4 Practitioner, ITIL Change Manager, Agile, SCRUM

TECHNOLOGY & TOOLS

LEAN, Six Sigma, ServiceNow, Salesforce, Workday, QuickBase, Power BI, SharePoint, ISO 9001/20K, Visio, MS Project, Remedy, G-Suite, Jira, Agile, SCRUM, IT Service Governance, Minitab, Adobe Creative Suite, Lucid, NetIQ, Crystal Reports, Sophos, TCP/IP, LAN/WAN, and more.

References Available Upon Request

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