Reception & Front Desk Specialist - Banking/Automotive

Leona Bozzone

Receptionist – Banking & Automotive Dealership

*****.*******@*****.*** • 973-***-****

Bedminster, NJ

Accomplished and results-oriented administrative professional with 15+ years of experience supporting high-volume, client-facing front-desk operations across automotive, healthcare, banking, and corporate settings.

Skilled in fostering seamless communication, addressing client inquiries, and promoting service excellence. Expertise in ensuring compliance with industry standards through document processing, data integrity, and confidential record management. Proficient in utilizing point-of-sale systems, electronic health records, and dealer management software to streamline operations, enhance service delivery, and increase client retention. Recognized for strong problem-solving and communication skills, with proven ability to optimize cross-department workflows in fast-paced environments.

Areas of Expertise

Front Desk & Reception Operations

Banking & Clerical Operations Management

Customer Service & Relationship Management

Insurance Verification & Documentation

Payment Processing & Cash Handling

Medical Records Management

Cross-Functional Team Collaboration

Data Entry & Database Management

Office Process Optimization

Patient Intake & Check-In Processing

Calendar Management

Client Inquiry Resolution

Multi-Line Phone Systems

Inventory Management

Regulatory Compliance

Professional Experience

Tri-County Orthopedics, NJ

Medical Receptionist

10/2025 - 01/2026

Coordinated front-office operations, including processing patient check-ins, collecting payments, and responding to patient inquiries. Verified insurance coverage and benefits eligibility. Maintained compliance with HIPAA regulations while handling confidential patient information and medical records.

●Delivered positive patient experience by warmly greeting patients, ensuring smooth patient flow, and promptly resolving visit-, billing-, and documentation-related inquiries.

●Improved data accessibility and organization by digitizing patient records into the electronic health system.

●Drove operational efficiency by managing competing priorities and adapting quickly in a high-volume medical setting.

BMW Group, Bridgewater, NJ

Receptionist

12/2023 - 10/2025

Served as primary point of contact for dealership customers across service and sales departments. Answered multi-line phones, greeted customers, and directed inquiries to appropriate teams. Managed cash transactions and performed end-of-day reconciliations. Processed repair orders through dealer management system and assisted with vehicle documentation. Monitored supply inventory and provided administrative support to department leadership.

●Consistently delivered top-notch service by addressing customer concerns with professionalism and efficiency.

●Improved operational flow by effectively multitasking across departments in a fast-paced automotive environment.

Unified Medical Women Health, Florham Park, NJ

Medical Receptionist

05/2024 – 09/2024

Improved patient satisfaction by delivering prompt responses to inquiries and appointment scheduling, ensuring seamless customer service. Enhanced operational efficiency by maintaining patient records, ensuring easy access for medical staff, and reducing time spent on data retrieval.

●Minimized supply shortages by managing inventory and placing timely orders, maintaining continuous availability of essential medical supplies.

●Increased productivity through effective multitasking, balancing administrative duties with front-desk responsibilities to support a well-organized office environment.

●Boosted document accessibility and storage efficiency by scanning and digitizing patient records, reducing reliance on physical files.

Ricoh, Short Hills, NJ

Receptionist

05/2023 – 08/2023

Ensured uninterrupted site performance by addressing customer issues and maintaining contract compliance in absence of site manager. Streamlined mail organization and conference room bookings, while facilitating smoother internal coordination. Contribute to optimizing patient flow by scheduling appointments, minimizing wait times, and maximizing office capacity.

●Increased operational efficiency by optimizing daily management of mail room, copy center, and scanning facility, ensuring smooth operation of PCs, copiers, multifunction devices, and mail equipment.

●Strengthened customer relationships through proactive daily communication, leading to improved service satisfaction.

●Improved service delivery by meeting contractual service level agreements, monitoring performance metrics, and implementing compliance and performance improvements.

●Enhanced insurance verification process and ensured timely claims processing by scanning insurance cards and organizing patient information.

●Increased patient satisfaction by promptly responding to email inquiries, addressing concerns, and providing relevant information.

Compass Group, East Hanover, NJ

Phone Operator / Customer Service

09/2022 — 05/2023

Contributed to smooth operations by organizing and setting up conference rooms for optimal meeting efficiency. Boosted client engagement by making outbound calls to schedule appointments and follow up on inquiries. Streamlined payment processes by operating credit card machines and processing transactions.

●Enhanced customer satisfaction by identifying and providing accurate phone numbers to resolve inquiries.

●Improved service workflow by entering repair orders (ROs) into system, coordinating appointments, and ensuring seamless customer service.

Regal Bank, Livingston, NJ

Receptionist / Administrative Assistant, Front Desk

08/2014 — 09/2022

Maintained confidentiality and data integrity by organizing and securing client files in compliance with privacy standards.

●Improved front desk efficiency by managing loan document processing, mail distribution, scheduling, calendars, and switchboard operations.

●Increased customer satisfaction by addressing inquiries and directing clients to appropriate personnel, acting as reliable liaison for banking clientele.

Additional Experience: Receptionist / Cashier Joyce Honda, Denville, NJ

Education & Credentials

Coursework Toward Associate Degree

Middlesex College, Metuchen, NJ

Technical Skills

MS Office Suite (Word, Outlook, Excel), Switchboard, cdk, Reynolds, and Stamp Machine

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