Remote Administrative Support & Data Entry Specialist Leader

SHATEMA LUCAS

Washington, DC Metro Area • 301-***-**** • *****.*******@*****.***

PROFESSIONAL SUMMARY

Strategic Human Resources leader with 20+ years of experience driving talent strategy, optimizing HR operations, and advising executives across higher education, state government, and corporate environments. Proven success improving recruitment outcomes, strengthening workforce planning, modernizing HR systems, and elevating employee experience. Recognized for sound judgment, confidentiality, and a steady leadership presence that enhances culture, capability building, and organizational effectiveness. CORE COMPETENCIES

Talent Strategy • Workforce Planning • Organizational Design • HR Operations • Recruitment & Selection • Classification & Compensation • Job Architecture • Policy Development • ADA/EEO/FMLA Compliance • Employee Relations • Investigations • Performance Management • Workforce Analytics • Process Improvement • Workflow Automation • Leadership Coaching • Stakeholder Engagement • Culture & Employee Experience TECHNICAL SKILLS

HRIS: Banner, PeopleSoft, SAP, PMIS, SHARP, LIS Employee Relations/Performance: HR Acuity, Cornerstone Tools & Analytics: Microsoft Office Suite, Reporting & Analytics Specialized: HRIS Data Management, Data Integrity, Workflow Optimization, Compliance Reporting PROFESSIONAL EXPERIENCE

Human Resources Manager

George Washington University Law School Washington, DC 2021–2025

• Guided 30+ department heads on HR policies, staffing, and employment practices.

• Designed and facilitated 40+ structured interview panels annually, improving selection consistency by 25%.

• Led workforce analytics and produced monthly/quarterly reports informing staffing and budgeting decisions.

• Strengthened onboarding processes, ensuring 100% I-9 compliance and reducing new-hire processing time by 20%.

• Developed recruitment materials and documentation used by 50+ hiring managers.

• Coordinated 300+ interviews per year with strict confidentiality.

• Delivered performance management training and tracked 200+ annual reviews in Cornerstone.

• Managed sensitive employee relations issues and documented cases in HR Acuity with 100% compliance. Human Resources Analyst II / Senior Analyst

Virginia Dept. of Medical Assistance Services Richmond, VA 2016–2021

• Led recruitment for 150+ classified, wage, and temporary positions annually, reducing time-to-hire by 18%.

• Delivered performance management training to 100+ supervisors and staff.

• Produced workforce and recruitment analytics using PMIS, improving reporting accuracy by 30%.

• Facilitated structured interview panels and standardized evaluation guidelines.

• Oversaw Statement of Economic Interest compliance for 150+ designated employees and Board Members managed the full disclosure cycle, coordinated required training, audited filer records, and mainted100% compliance with the State and Local Government Conflict of Interests Act to avoid monetary penalties.

• Supported ADAAA accommodations and employee relations documentation. Human Resources Coordinator

Mondelez Global (via Robert Half) Richmond, VA 2015

• Resolved benefits and payroll issues for 500+ employees, improving case resolution time by 15%.

• Facilitated new-hire orientation and processed employment documentation with 100% accuracy.

• Maintained employee records in SHARP and LIS SAP systems, improving data integrity.

• Coordinated union retirements and payroll deductions for 200+ union employees.

• Redesigned employee self-service kiosks, reducing support requests by 25%. Human Resources Generalist

DYNIS – A MasTec Company Richmond, VA 2012–2014

• Filled 100+ technical and operational vacancies across wireless deployment and logistics.

• Developed and facilitated management training programs, improving supervisor capability.

• Led employee relations investigations and advised managers on performance issues.

• Coordinated open enrollment and supported benefits administration across three states. Human Resources Generalist

Texeltek – A TASC Subsidiary 2010–2011

• Delivered full-cycle recruitment for 80+ roles annually.

• Conducted I-9 audits and E-Verify checks with 100% compliance.

• Administered benefits for 300+ employees and reconciled invoices with 98% accuracy.

• Managed unemployment claims and short-term disability processes.

• Coordinated DISC assessment training and served as backup to the HR Director.

• Coordinated DISC assessment training and served as backup to the HR Director. Human Resources Specialist

District of Columbia Government Washington, DC 2005–2010 Progressive HR and administrative roles supporting multiple agencies (DCHR, DOT, OCFO). Led recruitment and workforce planning efforts that reduced vacancy rates by 20%. Improved personnel action processing and recruitment workflows by 15%. Facilitated citywide orientation, processed PeopleSoft transactions, and issued selection certificates. Supported budget development, staff development initiatives, and compliance processes including background checks and statutory safety requirements under the Child and Youth, Safety and Health Omnibus Amendment Act of 2004 (D.C. Law 15-353).

EDUCATION

Master of Arts, Human Resources Development – Bowie State University Bachelor of Arts, History (Minor: Political Science) – Longwood University

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