DZH: Multidisciplinary Administrative Professional with Customer

DZH

OBJECTIVE

To use the education and knowledge I have obtained to be an asset to any organization.

SKILLS

Legal Knowledge

Analytical Thinking

Communication in both verbal and written

Active Listener

Technically Proficient

Proficient in Microsoft Word, Power Point, and Excel

Data Entry

Ability to work unsupervised.

Detail oriented.

Ability to follow both written and verbal instructions.

Flexible work schedule

Prefer 3rd Shift

DEBBORAH ZUBER HENDON

PROFESSION OR INDUSTRY LINK TO OTHER ONLINE PROPERTIES: PORTFOLIO/WEBSITE/BLOG

EXPERIENCE

CUSTOMER SERVICE 1 STATE OF ILLINOIS APRIL 2025 – MAY 2025

Inbound calls from customers and carriers for assistance with insurance needs as State of Illinois offers with their own state-based medical/dental insurance for designated residents of State of Illinois. There were details and protocol that must be adhered to at all times. HIPPA was strictly enforced.

CUSTOMER SERVICE 1 GET INSURED GEORGIA ACCESS JULY 2024 – DECEMBER, 2024

Inbound calls from agents and customers for assistance with insurance needs as Georgia has their own state-based medical/dental insurance for the residents of Georgia. HIPPA laws were strictly enforced.

CUSTOMER SERVICE 3 •COLONY BRANDS • AUGUST 2019 – PRESENT

Inbound calls for orders in Ten (12) catalogs, took payments, made adjustments, used the calculator for pricing, and added new customer information with name, address, phone, email, and payment type. Input personal information and gave tracking numbers and order numbers.

RETURN MAIL ASSOCIATE • CLARKE AMERICAN • AUGUST 2000 – APRIL 2004

Input into computer necessary corrections to reprint checks for customers of partner banks by contacting designated customer service via email, fax, or phone.

FRONT DESK ASSOCIATE • VARIOUS HOTELS • SEPTEMBER 1998 – SEPTEMBER 2007

Guest check-in/out reserve rooms for the future via phone, fax, or online. Nightly audit. Meal preparation for AM. Managed guest complaints and resolved issues with housekeeping, maintenance and/or food service Pick-up and delivery of guests.

BIRMINGHAM BOARD OF EDUCATION • TEACHER SECRETARY • AUGUST 1975 – MAY 1981

Kindergarten Teacher, 3rd Grade Teacher Title I reading and Math, Educational Secretary

EDUCATION

BS STRAYER UNIVERSITY • 2025 CRIMINAL JUSTICE

BA ASHFORD UNIVERSITY • 2010 SOCIAL WORK

BA ASHFORD UNIVERSITY • 2008 HOME LAND SECURITY

BA UNIVERSITY OF ALABAMA •1975 EARLY CHILDHOOD EDUCATION

VOLUNTEER EXPERIENCE OR LEADERSHIP

Pianist/Organist since the age of 12, various churches around the city of Birmingham and Bessemer, Alabama Past Chairperson

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