IT Support & Network Technician with 30+ Years Experience

DANIEL E. MCNEILL

PROFESSIONAL SUMMARY

Information Technology professional with over 30 years of experience in supporting, repairing, and manufacturing networked IT equipment. Proven expertise in hardware diagnostics, system testing, and technical support across enterprise environments. Five years of experience building, testing, and repairing advanced laptop systems at Texas Instruments. Eight years supporting field service operations at Baylor Scott & White, delivering reliable technical solutions in a healthcare environment. Two years of helpdesk support experience with Dell, providing end-user troubleshooting and issue resolution. Additionally, 14 years of experience as a Network Technician III with Fidelity National Financial, specializing in network infrastructure support, maintenance, and performance optimization. WORK EXPERIENCE

TRS Telephone Systems

Responsible for maintaining and supporting the customer’s computing and network infrastructure. Under the direction of the Information Technology Director, performs technical tasks including system specification, configuration, installation, troubleshooting, repair, and preventive maintenance of computer systems, peripherals, and network environments. Oct. 2018 - Oct 2019

EDUCATION

UMHB Certificate of Christian Studies October 2017 U.S. Army I.P.D. @ Ft. Gordon, GA NBC Correspondance Courses Good Conduct Medal

Kiwait Liberation Medal

Letter of Appreciation - Brigadier General

Diploma

A.C.S Temple College, Temple TX 70 Hours

L’Anse Cruse North High School, Mt. Clemens, MI

1605 Linwood Rd., Temple, TX 76502 **********@*****.*** 254-***-**** Deployed and configured mobile apps, including Epic, Microsoft Teams, and email, on smartphones Diagnosed and resolved laptop issues, including Wi-Fi connectivity and email performance Mentored and onboarded new support team members, enhancing team effectiveness Proactively managed and resolved service tickets during low-volume periods Supported and maintained enterprise phone systems, including Avaya and Cisco IP/PBX environments

HCL/ATOS Scott and White Remote Resolution Team

Provided front-line technical support for walk-up customers at the Tech Stop, while managing, resolving, and appropriately escalating inbound tickets through the ServiceNow help desk system. Specialized in troubleshooting and supporting mobile devices, including phones, laptops, and tablets. 10/2019-04/2026 10/2016-03/2018

Performed a wide range of PC and network support and maintenance functions across 27 branch offices, supporting over 200 users and 300+ networked devices. Managed and maintained Dell workstations, servers, HP printers, servers, switches, and digital scanners. Supported server environments including NetWare 5/6.5, Microsoft Windows Server (2000, 2003, 2008), and VMware ESX. Provided desktop support for Windows 7, XP Professional, and Windows 2000 systems, along with Microsoft Office 2010 and 2013. Fidelity Financial - Network System Administrator III 07/2000-09/2014 TECHNICAL SKILLS

Microsoft Office 2003-2016, Office 365

Windows 2000, XP, 7-10

Microsoft Server 2000-2012

VMWare Server/Client

Citrix Client/Remote Access

HP/Juniper Switches, Sonic Firewall, Cisco Small

Business Router

Ubuntu Linux and Mint Linux

Engenius wireless access point

Avaya Voice over IP (installation and training)

Contact this candidate