Operations & Data Analytics Specialist

Debarghya Basu

Arlington, TX ***** 817-***-**** ********@*****.***

Professional Summary

Data-driven Operations Specialist with 9+ years of experience streamlining complex workflows and maximizing operational efficiency. Expertise in Microsoft Excel and Data Analysis to optimize performance and manage high-volume reporting requirements. Proven track record in leveraging Logistics Operations and real-time intelligence to resolve discrepancies, process complex claims, and drive revenue recovery. Work Experience

Workforce Management Analyst

TaxAct, Inc. Remote

January 2026 to April 2026

• Real-Time Monitoring: Track live performance metrics and adjust staffing to meet Service Level Agreements (SLAs).

• Performance Analysis: Identify trends in Average Handle Time (AHT), shrinkage, and occupancy to drive process improvements.

• Develop short and long-term volume forecasts to determine headcount requirements.

• Scheduling: Create and manage agent shifts, including training, meetings, and vacation allotments. Workforce Real Time Analyst

NEIMAN MARCUS Irving, TX

November 2018 to November 2025

• Analyze and process high-volume real-time data using Microsoft Excel to identify variances in logistics operations and intraday staffing levels.

• Leverage Logistics Intelligence tools and CMS/Avaya systems to monitor performance and resolve operational bottlenecks through real-time contact routing changes.

• Audit documentation for service level misses to identify root causes and report on key performance drivers to maximize revenue recovery.

• Utilize ChatGPT and AI-augmented workflows to enhance data analytics reporting across Twilio, Calabria, and IEX platforms.

• Collaborate with cross-functional teams to track daily shrinkage and implement supply chain management strategies to mitigate impact.

Customer Service Manager (CSM)

WALMART Arlington, TX

February 2016 to November 2018

• Managed a frontline team of associates, delegating tasks to optimize retail logistics operations and ensure efficient floor performance.

• Processed large currency transactions and performed audit documentation for cash office operations to minimize loss and ensure financial accuracy.

• Resolved complex customer disputes and processed claims related to service failures by leveraging advanced problem- solving skills.

• Analyzed operational workflows to identify inefficiencies and collaborated with department leads to improve store-wide logistics intelligence.

Kennel Technician Supervisor

I-20 ANIMAL MEDICAL CENTER Arlington, TX

October 2014 to November 2015

• Supervised daily facility operations, ensuring adherence to strict safety and audit documentation standards for high- volume care.

• Provide food/water, walk, exercise, and socialize dogs and cats.

• Observe behavior, report illness/injuries to veterinarians, and administer medication. Education

High school diploma

MARTIN HIGH SCHOOL Arlington, TX

August 2008 to May 2012

Skills

Tableau Twilio Workflow Management Microsoft Outlook Avaya Computer skills Data entry in Excel Customer Service Basic math Time management Vendor Relations Organizational skills Report preparation Computer operation Math Meeting scheduling Office 365 Windows Clerical experience Data entry Database systems Technical Proficiency Employee engagement Data reporting ChatGPT Administrative experience Workforce management Computer literacy Data filtering Writing skills Operations management Employee Orientation Attention to detail Typing Microsoft Access Excel data analysis Zoom Resource Management Project coordination Data visualization Analysis skills Microsoft Office Schedule management System Support IEX Microsoft Word Data analysis skills Calabria Supervising Experience Microsoft Excel Workflow management (operations management method) Microsoft PowerPoint Languages

English - Fluent

Bengali - Expert

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

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