Customer Service Specialist with Leadership Potential

NW Nicholus Walker

DeSoto, TX ***** 469-***-**** ********.******@*****.***

PROFESSIONAL

SUMMARY

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Presenting Solutions

Gift Wrapping Boxes

Customer Service and Assistance

Customer Service

WORK HISTORY CUSTOMER SERVICE ASSOCIATE 10/2019 to 12/2022 Unfi Lancaster, TX

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Informed customers about special promotions and provided detailed information for various products.

Developed and actualized customer service initiatives to decrease wait times.

CUSTOMER SERVICE REPRESENTATIVE 07/2017 to 09/2019 Amazon Dallas, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

EDUCATION Diploma 05/2017

Desoto High School& Isteam3d, Desoto, TX

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