Customer Service & IT Support Professional

DANIEL BARRIE

Hollywood, FL

*********@******.***

954-***-****

• Strong interpersonal and communication skills

• Ability to work collaboratively and independently

• Committed to ongoing learning and professional development P.F. Chang’s, Fort Lauderdale, FL (11/21 – 12/21)

North Miami Beach, FL (4/21 – 5/21)

Host

• Greet guests, assign and lead them to tables in the dining area or bar

• Take reservations and put guests on waiting list via OpenTable

• Handle phone calls and guest questions about the restaurant and menu

• Assist various restaurant staff when necessary

Sutherland Global, Coral Springs, FL (11/20 – 02/21) IT Helpdesk Associate (CBS Interactive)

• Provide telephone support for all computer related requests and issues

• Troubleshoot all issues concerning applications, network, show rights and access

• Strive to increase customer satisfaction by utilizing hardware and software knowledge

• Demonstrate efficient problem solving skills to handle crisis situations Broward County Supervisor of Elections, Fort Lauderdale, FL (09/20 – 11/20) Call Center Associate

• Register ongoing voters and issue voter information cards

• Change information on registered voter rolls when a change request is received

• Send advance notice of election to voters who are overseas or in the military Inktel Contact Center Solutions, Tamarac, FL (05/20 – 08/20) Customer Service Rep Walmart.com)

• Assist customers with complaints and questions

• Give customers information about products and services, take orders, and process returns

• Keep records of customer interactions, transactions, and comments

• Strive for first call resolutions and take true ownership of customer needs and issues Teleperformance, Boca Raton, FL (10/19 – 02/20) Customer Service Rep (Dick’s Sporting Goods)

• Responsible for all customer inquiries and questions

• Provide technical support including diagnosing, researching, identifying, testing, and implementation of solutions to resolve product issues

• Exercise retention efforts when appropriate

EDUCATION

Associate of Science, Web Design

Art Institute, Fort Lauderdale, FL (2002)

Bachelor of Science, Computer Science

Columbia University, New York, NY (1987)

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