Experienced Administrative Leader in Healthcare Administration
Resume:
Lori Grosvenor
Surprise, AZ
**************@*****.***
With over two decades of experience in management and customer service. I have honed my skill in working with diverse populations. My responsibilities encompass team development, training, and organizational leadership. I possess exceptional communication and interpersonal abilities, coupled with computer proficiency, organizational acumen, meticulous attention to detail, and proven track record of surpassing organizational objectives.
Authorized to work in the US for any employer.
Work ExperienceReceptionist/Administration
Banner Rehabilitation Hospital West
July 2020 to Present
Responsible for multi-tasking
Greeting all visitors and patients entering the facility
Directing patients and visitors to the appropriate rooms
Assists with various hospital administrative duties for all departments as needed
Phone handling – answering all incoming calls and directing outside calls. Transferring phone calls and or taking messages as needed
Coordinate and schedule all meetings in the conference room for staff and visitors
Designed and create professional flyers for department events, ensuring clear communication of date, time, and details to all employees.
Perform regular audits to identify and deactivate badges for terminated employees while maintaining accurate records for active staff
Responsible for ordering staff scrubs
Clerical/Front Desk
Bozeman Health Internal Medicine - Bozeman, MT August 2017 to July 2020
•Responsible for multi-tasking
•Verify and update patient’s demographics and insurance information during initial clinic visit
•Collecting payments for service rendered
•Contact patients via phone to schedule follow-ups and assemble patient’s charts for upcoming appointment
•Maintaining and organization of clinic medical record
•Distribution of faxes, reports, messages and inter-office mail
•Answer phones, schedule appointments and take messages
•Verify Medicaid and approve visits
Office Manager
Seasons Christian Fellowship
2012 to 2017
Accounts Payable /Receivables/Account Reconciliation, Scheduling / Event Planner
Sales/Consulting
Jenny Craig - Tempe, AZ
September 2015 to July 2017
Accountable for meeting the needs of existing and potential clients. Selling the Jenny Craig program
Various techniques related to customer service
Sales exceeding organizational standards by $5000 month
In bound/Out bound phone calls
Stocking/Inventory
Daycare Director
Phoenix Christian 1991 to 2015
Daycare Director
Manage School Operations; Staff Coordination and Development
Maintain Operational Budget, increasing the student’s census by 25%
Maintained policy and procedures of Regulatory Compliance for State Licensing Department, maintaining policy and procedures for the Arizona Department of Economic Security (D.E.S.)
The Child and Adult Care Food Program (CACFP)
First Things First Program with United Way
Education
North High School - Denver, CO
Skills
Phone handling – answering calls, transferring, taking messages.
Scheduling – booking appointments, managing calendars.
Office software - Word, Excel, Outlook, or whatever their system uses.
Customer service – greet visitors, handling inquires politely.
Interior design, Floral design and arrangements
Philanthropic Fundraising
“References available upon request”
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