Customer Service Specialist with Federal/State Experience
Resume:
Serena Sims
Customer representative
Carmichael, CA 95608
*************@*****.***
Professional Summary
To obtain a position within your organization
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Remote Customer Service Representative
Manpower ( Maximus)-Rancho Cordova, CA
October 2023 to Present
Answered inbound/ outbound calls
Enrollment/Disenrollment for medi-cal and denti-cal managed care plans Educated beneficiaries on medi-cal and denti-cal benefit Updating beneficiaries cases
Medical Remote Customer Service Representative
NESCO Resource-Sacramento, CA
October 2021 to December 2022
Answered inbound/ outbound calls
Enrollment/Disenrollment for medi-cal and denti-cal managed care plans Educated beneficiaries on medi-cal and denti-cal benefit Updating beneficiaries cases
DMV Title Clerk
IAA, Inc.-Sacramento, CA
June 2019 to July 2021
Processed DMV titles
Answered calls
Processed refunds
Processed Lien sales
Personnel Technician
Employment Development Department-Sacramento, CA
January 2010 to May 2019
* Utilizes the State Personnel Board (SPB) On-line Cert System to order lists of certified eligible's (certs) as submitted with forms DE2675 and DE2676, Requests for Position Action.
* Reviews certs and employment inquiry/contact letters for accuracy prior to mailing.
* Records contact letter responses and updates the system accordingly of any change requests made by the list eligible.
* Accesses the State Personnel Board's VPOS system to post and monitor information regarding the Department's vacancies; updates the advertisement period.
* Assists with forwarding the list eligible's and applications packages to the respective hiring office; inputs list clearance information into the SPB On-line System to close out individual certification lists Waitress
Denny's Restaurant-Sacramento, CA
October 2006 to December 2009
* Handle multiple tasks at one time by assisting customers and cooks with requests.
* Prioritize and complete various large and small projects during a single shift.
* Manage money, cleanliness, and utilize problem-solving skills to provide customers with adequate customer service.
Childcare teacher
Child Care Instructional Aid- DeDe's Family Daycare-Sacramento, CA March 2003 to October 2006
* Supervise and organize small groups of children for recreational activities.
* Teach children positive problem-solving skills for healthy interactions w/ peers.
* Provided children with regular meals and kept clean. Caregiver
Aegis of Carmichael Assisted Living-Carmichael, CA June 2002 to January 2003
* Tend to the needs of a disenfranchised population by providing daily baths and companionship.
* Guided residents through structured routine coaching daily living skills.
* Provide well-structured activities to revitalize the living standards of the elderly population.
* Maintained regular rounds for meals and coordinated visitation schedules. Seasonal Clerical Assistant
California State Board of Equalization-Sacramento, CA June 2001 to April 2002
* Collaborated with all staff to prioritize the clerical needs of the office.
* Managed and organized complex files and documents.
* Operated a high-volume telephone system and directed the calls appropriately.
* Developed an expertise in processing formal complaints and understanding the State Bureaucracy. Education
High school diploma
Discovery High School
High school diploma or GED
Skills
• Meal Preparation
• Microsoft Office
• Childcare
• Recruiting
• English
• Managed Care
• HIPAA
• Home Care
• Human Resources Management
• Computer skills
• Interpretation
• Employee Orientation
• Benefits administration
• Alzheimer's Care
• Nursing
• Hospice Care
• Payroll
• Personal Assistant Experience
• Event Planning
• Caregiving
• Communication skills
• Medication Administration
• Microsoft Word
• Phone etiquette
• Dementia Care
• Customer service
• Microsoft Excel (10+ years)
• Cash handling
• Senior Care
Additional Information
* Unique of expertise in working with community members in a professional setting.
* Dynamic leader consistently motivating others to succeed.
* Experience in dealing with a diverse cultures and populations.
* Successful and self-confident in my professional presentation.
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