Administrative & Front Desk Professional

Christina Colvin

Garrison, TX ***** 936-***-**** ********@*****.***

Professional Summary

Resourceful professional with 4+ years of administrative and customer service experience adept at clerical duties, cash handling, and data entry. Demonstrated expertise in patient greeting, insurance verification, and front desk support, ensuring smooth admissions and accurate data management. Adept at multitasking, conflict management, and upholding professional standards, ready to deliver exceptional service. Work Experience

Cashier/Sales Associate

ExxonMobil Texas

November 2025 to 2026

• Greet customers entering establishment.

• Answer customers' questions and provide information on products and services.

• Process payments using cash or a card and assist in identifying prices of goods.

• Follow procedures for the use of chemical cleaners to sanitize store during operating hours.

• Follow procedures for the safe handling/cooking of food products served in establishment.

• Monitor building security and safety by performing such tasks as locking doors and engaging security systems. Front Line Operator

PILGRIM'S PRIDE Lufkin, TX

December 2021 to January 2024

Pilgrim’s Pride employees use knowledge and training to process food products for consumers.

Operates equipment while following Government guidelines and USDA safety protocols. Clerical Assistant

WHITNEY PRATER Nacogdoches, TX

February 2018 to November 2021

Assist front office managers and patients while having a friendly attitude

Answer phones/patient questions and provide information.

Setup appointments, process insurance, receive payments.

Maintain accurate patient files

Confer with nurses in ordering office materials

Web Chat Representative

ETECH COMMUNICATIONS Nacogdoches, TX

January 2019 to July 2021

Manage large amounts of incoming calls and identify/assess customers’ needs to achieve overall satisfaction

Generate sales leads and build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate and complete information by using the right methods/tools provided within the company

Meet personal/customer service team sales targets and call handling quotas every quarter

Processed cash, card, coupons, and check payments totaling in $3000 - $5000 per shift.

Followed communication procedures, guidelines and policies while taking the extra mile to engage with customers. At-home Attendant

TODD PETERSHAGEN Nacogdoches, TX

June 2014 to July 2018

Patient Care such as hygiene maintenance.

Distribution of prescribed medications with charting daily

Assisting with daily activities such as cooking and everyday activities.

Provide full home services like cleaning, or supply restroom, and clean floors by sweeping, mopping, scrubbing, or vacuuming.

Assistant Manager

HASTINGS BOOKSTORE Nacogdoches, TX

August 2011 to June 2016

Receive payment by cash, check, credit cards, Issue receipts, refunds, credits, or change due to customers.

Assist customers by providing information and resolving their complaints.

Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans. Stock shelves, and mark prices on shelves and items.

Schedule and maintain employee availabilities/timesheets, maintain accurate employee payroll while communicating with head office.

Cashier

SHELL GAS STATION Appleby, TX

May 2012 to October 2013

Greet customers entering establishments.

Answer customers' questions and provide information on procedures or policies.

Process payments using cash or a card and assist in identifying prices of goods.

Follow procedures for the use of chemical cleaners to sanitize store during operating hours .

Monitor building security and safety by performing such tasks as locking doors and engaging security systems. Online CSR Agent

WALMART Nacogdoches, TX

September 2010 to April 2012

Confer with customers by telephone or email to provide information about products or services, take/enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers' problems.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Refer unresolved customer grievances to designated departments for further investigation.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Education

GED

Headstart Educational Program Nacogdoches, TX

January 2014 to January 2014

Skills

Multitasking Sales Live Chat Typing Phone etiquette Organizational skills Conflict management Customer service Front desk Computer skills Management Administrative experience English Patient Care Customer Care Online services Communication skills Clerical experience Computer/Typing Order Entry

Certifications and Licenses

Driver's License

Present

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