Operations & Scheduling Specialist with Strong Customer Care

Synia A. Stephens

Phone: 984-***-**** • Email: ******.********@*****.***

EDUCATION & CERTIFICATIONS

Winston Salem State University Winston Salem, NC

Bachelor of Science in Business Administration

+Management Concentration August 2021-December 2025

Licensed Natural Hair Specialist — Durham, NC NC State Board Certified, 2021 #NH7735

WORK & CAMPUS LEADERSHIP EXPERIENCEFounder & Business Operations Manager — DimedByNy Hair Services. Durham Winston-Salem Houston Aug 2021 – Present

●Built a luxury client base with a 90% repeat and referral rate while managing digital booking, client support, payment processing, and sales upselling. Provide customer service and resolve client concerns in a professional manner &

Implement marketing strategies to increase customer retention and brand engagement.

●Maintain client records and handle service inquiries, cancellations, and rescheduling. Also process payments and track revenue through POS platforms

●Upsell premium products and services to increase transaction value.

Maintain inventory and order supplies as needed & Ensure compliance with booking policies and operational procedures.

Retail Operations Associate — Forever 21 Durham, NC May 2020 – October 2020

●Maintained accurate point-of-sale (POS) transactions and cash handling procedures

●Assisted with inventory management and merchandise restocking and coordinated fitting room usage and assisted with merchandise organization.

●Maintained visual merchandising standards to support store presentation & collaborated with team members to ensure efficient workflow and service delivery

●Assisted with opening and closing procedures as assigned

Built strong customer relationships through product knowledge and styling support with customers.

Guest Experience Coordinator — Tropical Smoothie Cafe Durham, NC October 2020 – February 2021

● Coordinated front-of-house guest service operations in a high-volume environment and addressed guest concerns and service issues to ensure satisfaction.

●Maintained operational efficiency through team communication and workflow support & ensured adherence to company sanitation and safety procedures.

●Supported onboarding of new team members by assisting with training on daily procedures.

Managed customer transactions and order flow using POS systems & Assisted with opening and closing operational tasks as needed.

Front-End Operations Associate — Harris Teeter Durham, NC February 2021 – April 2021

●Supported front-end store operations including customer service and transaction processing & Maintained organized service areas to support operational efficiency.

●Followed company procedures for cash handling and daily reporting & assisted with inventory monitoring and restocking as needed.

●Collaborated with team members to ensure smooth workflow

Vice President — Fusion Dance Company Winston-Salem State University August 2022-April 2024

●Organized team rehearsals, performances, schedules, and communications between executive leadership and members. Often Led conflict resolution and onboarding processes to support professionalism, teamwork, and performance quality.

●Assisted with choreography development, auditions, semester planning, and meeting facilitation. Mentored new members to improve skills, confidence, and work ethic.

ADDITIONAL SKILLS & INTEREST

Customer relations, administrative support, scheduling, data management, CRM systems, operations coordination, professional communication, inventory tracking, Microsoft Office, problem resolution, workflow efficiency. Business operations • Process improvement • Client relations • Professional development • Team collaboration

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