Customer Support & Coordination Specialist

ANNE G JOHNSON

***************@*****.*** 520-***-**** Lemon Grove, CA WWW: My Work Preferences

Summary

Known for quickly resolving customer issues via phone, email, and instant messaging. Seeking to continue building on this success in a customerfocused role.

Skills

Communication

Time Management

Empathy

Teachable

Active Listening

Problem Solving

Experience

VXI Global Solutions

Account Representative

02/2022 - 01/2024

Compiled and generated reports related to customer concerns.

Answered calls professionally and with empathy.

Maintained confidential and secure records.

Dispatched drivers with accurate and timely information.

Scheduled medical transportation for members.

Handled customer concerns regarding transportation services.

Veyo LLC

Transportation Coordinator

03/2014 - 12/2021

Verified HIPAA info for every account and obtained accurate member details.

Served as a liaison between medical consumers and providers.

Resolved customer concerns and prevented unnecessary escalations.

Assessed each members needs to ensure appropriate transportation solutions.

Auto Professional

Finance Manager

06/2010 - 01/2014

Managed the full financing process for customers.

Collected accurate information to secure loan approvals.

Built strong longterm relationships with lending institutions.

Consistently completed funding within a 24–48-hour timeframe.

UAB Hospital

Medical Billing/Coder

08/2000 - 05/2010

Managed detailed medical coding information.

Maintained accurate patient data for billing purposes.

Provided correct coding for insurance companies.

Ensured billing procedures were completed in a timely manner.

Education and Training

Grossmont College Lemon Grove, CA

05/1994

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