Administrative Assistant & Program Coordinator

Matthew J. Stokes

Nashville, TN

Phone: 610-***-****

& Email: *******************@*****.***

Professional Summary

Administrative professional with experience in front-desk operations, client support, scheduling, records management, and program coordination in a nonprofit service setting. Currently support families and staff across Early Childhood and state-funded programs while managing calendars, documentation, workflow, and day-to-day communication. Additional background in professional esports, team leadership, and content creation brings strong adaptability, relationship-building, decision-making under pressure, and a consistent drive to learn and improve. Core Skills

Administrative support, calendar management, email coordination, meeting scheduling.

Front-desk operations, client service, multi-line phones, intake and eligibility support.

Electronic and paper filing, records management, documentation, confidentiality.

Data entry and database management, 80-100+ WPM.

Microsoft Office: Word, Excel, PowerPoint, Outlook; Microsoft Teams; Google Docs and Sheets.

Adobe Acrobat, DocuSign, empowOR, ECOS.

Cross-department communication, workflow coordination, follow-up, task prioritization.

Event and program logistics, participant communication, training support.

Team leadership, coaching, mentoring, conflict resolution, active listening.

Online community growth, audience engagement, sponsorship support, brand representation. Professional Experience

Administrative Assistant / Client Support Coordinator Aroostook County Action Program (ACAP) Presque Isle, ME April 2025 - Present

● Manage front-desk operations, shared calendars, and client scheduling while coordinating appointments and internal meetings for staff and program participants.

● Serve as the first point of contact in person and by phone, answering questions, routing inquiries, and supporting families enrolled in Early Childhood and state-funded programs including Head Start, WIC, and LIHEAP.

● Prepare and maintain accurate electronic records and confidential documentation in empowOR, ECOS, Microsoft Office, Adobe Acrobat, and DocuSign

● Support program logistics for family-facing services, including scheduling, communication, and basic supply tracking for food backpack and diaper distribution programs.

● Use Outlook, Teams, and related tools daily to coordinate staff communication, maintain workflow, and keep priorities organized.

● Advanced from clerical support into an administrative assistant role running front-desk operations within three months.

Esports Professional Player, Team Leader, Advisor, Content Creator Various Organizations and Independent Work 2016 - 2024

● Competed internationally in professional esports, earning top placements in major tournaments and performing in high-pressure online and live-event environments.Served as an in-game leader for multiple teams, running practices, team reviews, scheduling, strategic planning, and real-time decision-making during competition.

● Built and maintained professional relationships with teams, analysts, sponsors, and industry contacts, creating opportunities through networking and consistent professional representation.

● Grew a personal brand and online community across Twitch, YouTube, and social platforms through content strategy, audience engagement, and performance analysis.

● Advised players and creators on goal setting, performance improvement, communication, and personal brand development.

● Managed sponsorship obligations and represented organizations professionally in public-facing settings, including live broadcasts, events, and promotional activities. Selected Achievements

6th Place, EXP Invitational, X Games Minneapolis 2019, featured on ESPN.

5th Place, ALGS Championship 2022, North America.

1st Place, Apex.Pro North American League, Season 2.

Built a digital audience of 15,000+ across content platforms. Education & Certification

● Certified Early Childhood Education Program Worker, Aroostook County Action Program, 2025.

● Delaware County Community College, Media, PA, coursework in Accounting, Business Administration, Computer Applications, Data Analysis, Marketing, Marketing Psychology, Economics, and Public Speaking.

● Sun Valley High School, Aston, PA.

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