Operations & Process Improvement Specialist

ALEX RAWSON

P: 832-***-**** Houston, TX E: *.*.*******@*****.***

PROFESSIONAL SUMMARY

Dynamic and detail-oriented professional with a proven track record in multiple industries. Highly skilled in process optimization, vendor management, financial reporting, and cross-departmental collaboration. Adept at ensuring data accuracy, streamlining workflows, and fostering strong partnerships with internal and external stakeholders. A motivated problem-solver with hands-on experience in various systems, including SharePoint and logistics software. Committed to delivering exceptional results and contributing to organizational success. PROFESSIONAL EXPERIENCE

Program Coordinator 2025 – Present

Gray Mechanical, Houston TX

• Monitored company vehicles and drivers using Azuga, ensuring correct driver-to-vehicle assignments and safe driving compliance; reported incidents to the safety manager and supervisors.

• Prepared onboarding packets for new hires, reviewed company policies, allowances, card usage, and training requirements; uploaded completed documents to the company S-Drive.

• Configured iPhones and iPads by installing required apps, setting secure passwords, and verifying device readiness.

• Retrieved and processed devices from offboarding employees, backed up necessary data, confirmed with supervisors, wiped devices, and suspended Verizon phone lines.

• Provided IT support for office staff, including troubleshooting hardware issues and updating cables, monitors, Ethernet lines, office phones, and other equipment.

• Created Click Safety accounts for new hires and enrolled them in OSHA 10 or 30 courses.

• Assisted HR with onboarding by entering new hire information into Safe Team.

• Maintained inventory of technology equipment and coordinated replacements with supervisor approval.

Operations Assistant – Construction 2021 – 2024

Cotton Holdings Inc., Houston, TX

• Streamlined purchase order processes for the Project Management team across multiple job sites, ensuring accuracy and on-time delivery.

• Maintained and updated project change orders, achieving data integrity and facilitating seamless reporting.

• Partnered with Project Administrators to review and approve high-volume invoices, contributing to a significant reduction in processing errors.

• Optimized document management by uploading detailed records into Power BI, enhancing data accessibility for leadership reporting.

• Spearheaded the onboarding of new vendors into the accounting system, ensuring compliance with company policies.

• Collaborated with Project Coordinators to identify and capitalize on new project opportunities, driving operational efficiency.

Contractor Positions January 2021 – July 2021

Molen & Associates, Houston, TX

• Delivered exceptional client service by managing and scheduling appointments for Tax Advisors, contributing to a 15% increase in client satisfaction scores.

• Ensured the seamless operation of office tasks by processing payments and handling administrative responsibilities with precision.

Sheridan Production, Houston, TX

• Processed wire transfers and checks, achieving a 100% accuracy rate and ensuring timely financial transactions.

• Generated comprehensive banking transaction reports, supporting the Accounting team in strategic decision-making.

• Audited spreadsheets and invoices, maintaining accurate records and minimizing discrepancies.

Building Coordinator – Ricoh USA (ExxonMobil) 2018 – 2020 Ricoh USA, Houston, TX

• Served as the primary liaison for Ricoh’s contract services at the ExxonMobil laboratory, ensuring superior client satisfaction.

• Managed logistical operations, including mail services, material orders, and product deliveries, with a 98% on-time success rate.

• Monitored and resolved shipment and delivery issues through logistics software, minimizing delays and optimizing efficiency.

• Coordinated team tasks to prioritize operations, leading to a 10% improvement in productivity.

• Built strong relationships with client leadership, proactively addressing service needs and implementing solutions.

EDUCATION

Bachelor of Science in Computer Information Technology Brigham Young University-Idaho, Rexburg, ID

CERTIFICATIONS

• Operating Systems: Windows Command-Line Tools

• Operating Systems: Cloud Computing and Virtualization

• PC Components: RAM Types and Features

• ITIL Foundation

• Zoho CRM Software

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