Administrative and Customer Service Specialist

April Walters

De Witt, AR ***** 870-***-**** *****************@*****.***

Professional Summary

Administrative and customer service professional with experience in healthcare admissions, patient registration, data entry, filing, and front desk support. Strong background in communication, organization, scheduling, and helping patients, visitors, and customers in a fast-paced environment. Detail-oriented and dependable, with a focus on accuracy, professionalism, and quality customer service.

Work Experience

Self Employed

De Witt, AR

2022 to 2026

• Provided independent services for local clients based on their needs and schedules

• Delivered reliable customer service and maintained a professional attitude Admissions Clerk

DeWitt Hospital & Nursing Home De Witt, AR

2019 to 2022

• Registered patients and gathered admission information accurately and efficiently

• Answered incoming calls, greeted patients and visitors, and directed them appropriately

• Entered and updated patient information while maintaining accuracy and confidentiality

• Scheduled appointments and assisted with front desk and administrative duties

• Maintained organized files, records, and documents for daily office operations

• Provided courteous customer service to patients, families, and staff in a healthcare setting

• Assisted with intake paperwork and ensured forms were completed correctly

• Supported smooth admissions processes by multitasking and handling high-volume clerical tasks Brazer/Assembler

Lennox Industries Stuttgart, AR

2017 to 2018

• Assembled and brazed air conditioning coil componentS

• Followed safety and quality standards in a manufacturing environment

• Inspected parts for accuracy and production readiness

• Supported assembly line efficiency through reliable teamwork and consistent performance Education

High school diploma or GED

Dewitt High School De Witt, AR

September 1984 to May 1991

Skills

Communication skills Problem-solving Administrative experience Conflict resolution Active listening Clerical experience Multitasking Microsoft Excel Organizational skills Filing Data entry Customer service Attention to detail Adaptability Time management Computer literacy Schedule and Calendar Management Teamwork

Certifications and Licenses

Driver's License

Additional Information

Authorized to work in the US for any employer

I was self employed for many years due to helping my daughter with my grandchildren. The economy has forced me back into the workforce.

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