Customer-Focused Administrative & Service Professional
Resume:
Pamela Jensen
Inver Grove Heights
***********@*****.***
Professional Summary
Customer-focused administrative and service professional with 15+ years of experience in hospitality, healthcare support, retail operations, and client relations. Skilled in customer communication, scheduling coordination, conflict resolution, multitasking, and maintaining professionalism in fast-paced environments. Recognized for strong interpersonal skills, adaptability, and the ability to create positive customer experiences while supporting daily operations efficiently.
Professional Experience
Speedway — Retail Sales Associate
Speedway LLC Inver Grove Heights, MN
July 2025 – Present
Delivered fast, friendly customer service in a high-volume retail environment
Managed cash handling, register operations, inventory tasks, and daily store upkeep
Assisted customers with purchases, problem resolution, and product inquiries
Maintained operational standards in a fast-paced team setting
Supported store
Organization, stocking, and shift operations.
Lithia Motor Group — Service Scheduler
AUGUST 2024 - FEB 2025
Lithia Motors Maplewood, MN
August 2024 – January 2025
Coordinated service scheduling for BMW, Porsche, and Mercedes-Benz clients
Managed inbound calls, appointment booking, and customer communication
Assisted with administrative support and service coordination
Maintained accurate customer information and scheduling records
Delivered high-quality customer service in a luxury automotive environment
SpringHill Suites — Front Desk Associate Lead
SpringHill Suites Eagan, MN
September 2021 – April 2022
Assisted with hotel front desk operations, guest services, and reservation management
Resolved guest concerns professionally while maintaining positive guest experiences
Supported payroll processes, maintenance requests, and operational coordination
Assisted in training and supporting front desk team members
Managed check-ins, check-outs, phone communication, and room accommodations
Express Scripts — Patient Care Advocate
MARCH 2007 - MARCH 2015
Express Scripts Bloomington, MN
Assisted patients with prescription benefit questions and account support
Handled sensitive customer concerns with professionalism and empathy
Navigated healthcare systems, documentation, and customer service protocols
Maintained confidentiality and accuracy in a high-call-volume environment
Core Skills
Customer Service Excellence
Scheduling & Coordination
Administrative Support
Conflict Resolution
Multi-Line Phone Systems
Cash Handling & POS Systems
Team Collaboration
Guest Services
Time Management
Problem Solving
Microsoft Office & Computer Systems
Fast-Paced Environment Management
Education
High School Diploma
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