HR Operations Recruiter

KATHY ENGLISH

Lancaster, Pennsylvania, United States *********@*****.*** 717-***-**** https://www.linkedin.com/in/kathyenglish1/

SUMMARY

HR Operations 8+ years of experience owning end-to-end HR operations across high-growth, multi-site environments. Proven track record supporting the full employee lifecycle—including onboarding, job changes, leaves of absence, compliance audits, benefits and payroll support—while maintaining accurate, compliant employee data across HRIS platforms. Known for building scalable processes, documenting clear SOPs, and partnering cross-functionally to improve efficiency, employee experience, and operational consistency. Thrives in remote, fast-moving organizations where sound judgment, confidentiality, and smart use of modern tools (including AI) are essential.

EXPERIENCE

HR Generalist/Corporate Recruiter August 2023 - Present, Lancaster, PA

Advanced Cooling Technologies August 2023 - Present, Lancaster, PA

•Owned and executed day-to-day People Operations across the full employee lifecycle for a multi-site workforce of ~475 employees, including onboarding, job changes, leave administration, and offboarding

•Ran end-to-end onboarding for new hires, managing systems access, offer and onboarding documentation, I-9 and E-Verify audits, background checks, and coordination of orientation activities

•Maintained accurate, compliant employee records across HRIS platforms (Paycor, Epicor, Bullhorn), ensuring data integrity and audit readiness

•Supported federal and state compliance initiatives, including I-9 governance, policy acknowledgments, personnel file audits, and documentation tracking

•Partnered with HR leadership to support employee relations matters, leaves of absence, and termination documentation with a strong focus on confidentiality and risk mitigation

•Provided operational support for benefits, payroll changes, compensation updates, and employee data changes in coordination with internal stakeholders and external vendors

•Served as primary point of contact for employee inquiries related to onboarding, benefits, payroll changes, job changes, and HR processes, resolving 20+ inquiries daily

•Conducted regular HR audits to ensure compliance with company policy and employment regulations, reducing documentation gaps and repeat issues

•Built and refined scalable onboarding and offboarding workflows to support business growth across multiple locations and functions

•Documented HR processes, workflows, and procedures to improve consistency, efficiency, and knowledge sharing across the HR team

•Supported employee engagement initiatives, surveys, and follow-up actions to improve retention and employee experience

•Leveraged HR technology and emerging AI tools to streamline workflows, improve response times, and reduce manual administrative effort

•Collaborated cross-functionally with Operations, Payroll, Benefits, and external partners to ensure consistent and compliant People Operations execution

Senior Commercial Recruiter November 2021 – August 2023, Carlisle, PA

Kelly Services November 2021 - August 2023, Lancaster & Carlisle, PA

•Increased application rates by 70% in first 3 months.

•Achieved 98% fill rate on background-challenged hires using Dayforce & Bullhorn.

•Filled high-volume warehouse roles while enhancing onboarding by 40%.

•Developed pipelines through social media and community outreach for those with challenged backgrounds.

•Assisted with benefits administration, resolving employee inquiries and managing benefit-related documentation.

•Utilized HRIS systems such as Paylocity and Bullhorn to manage employee data and generate HR reports.

•Responsible for 1st day orientation onsite with client, assisted new hires with Kronos time keeping and safety checks.

•Conducted background checks, I-9 verification, and onsite drug testing of all applicates.

HR Technician January 2021 – November 2021, Middletown, PA

193d SOW Air National Guard January 2021 - November 2021, Middletown, PA

•Reviewed resumes and conducted interviews using LinkedIn, Indeed, Handshake.

•Processed DoD passports/visas and managed all base mail logistics.

•Authored the first official postage SOP for 193d base.

•Verified compliance of over 400 I-9 Forms quarterly utilizing E-Verify and Adobe Acrobat to reduce documentation discrepancies by 20% over a 12-month period.

•Monitored and updated candidate files using Taleo to maintain a thorough record of reference outcomes, supporting overall compliance processes within federal recruitment operations.

•Streamlined onboarding documentation by coordinating with internal departments and leveraging electronic record systems, contributing to consistent regulatory compliance across personnel files.

Marketing & Communications Specialist January 2016 - May 2020, Camp Hill, PA

Gannett Fleming Engineering January 2016 - May 2020, Camp Hill, PA

•Grew female applicants by 47% as board member of Connected Women.

•Track and manage onboarding logistics, seating assignments and tech set up.

•HR liaison duties for 33 staff.

•Created targeted campaigns using MailChimp Coordinator Employee golf events of 150 – 300 attendees.

•Coordinated quarterly company-wide meetings, delivering polished recordings to boost internal communication and engagement.

•Composed press releases, internal newsletters, and executive communications to elevate brand presence and foster more cohesive messaging across diverse audiences.

Legal Compliance Trainer July 2014 – November 2016, Middletown, PA

TE Connectivity January 2014 - January 2016, Middletown PA

•Conducted global anti-corruption training using Securimate platform virtually and onsite- Created compliance documentation, guides, and digital media.

•Streamlined training processes of training groups of 12 to 3

•Partnered with legal teams to ensure alignment with global and stage regulations

•Implemented reports for analyzing data the current usage of the Securimate

•Developed dashboards to visualize and track critical Securimate usage metrics, illuminating compliance trends and risk indicators across global business units.

Office Manager September 2010 – April 2014, Sunbury, PA

Clean Harbor

•Lead recruiting efforts for Helli-port drillers, techs, mechanics while working with various staffing agencies

•Owned and executed day-to-day People Operations across full employee lifecycle of 22-35 employees

•Trained management on all of Clean Harbor’s systems including performance reviews, Beacon, and WinWeb.

•Time Sheet review prior to submitting for corporate’s final approval

•Provided operational support for benefits, direct deposit changes, scheduling of CDL physicals and drug testing

•Responsible for all of AR/AP for office

•Served as primary point of contact for employee onboarding, benefits, payroll changes, resolving 20+ HR inquiries daily

EDUCATION

B.S. Psychology

Pennsylvania State University • State College, PA

A.S. Criminology

Mount Aloysius College • Cresson, PA

COURSEWORK

Generative AI in HR

AI in HR • 2024

SKILLS

Full Cycle recruitment for manufacturing roles and for Research and Development Engineers

Corporate Recruiting, Full-cycle Recruiting, Onboarding, Succession Planning, Retention Strategies

Bullhorn, Paycor, Paylocity, Workday, Dayforce Ceridian, Epicor

LinkedIn, Handshake, Glassdoor, CareerBuilder, CareerLink

Canva, Salesforce, MailChimp, SAP, Microsoft Office Excel, Outlook, Teams, Smartsheet, Perplexity, Claude, ChatGPT, Copilot

Interviewing, DEI Hiring, Employee Records Management, Compliance, Communication, Coordinating Events, Workman's Compensation

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