Customer Service Manager and Policy Lead
Resume:
**********@******.***
I’m a customer-focused service manager who
helps teams deliver smoother, faster support.
I create clear policies and knowledge bases,
coach staff through escalations, and use data
to simplify processes and boost customer
satisfaction and operational efficiency.
ABOUT ME
EDUCATION
Bachelors of Science: Health
Administration University of Phoenix
Certificate: Human Resource
Management University of Phoenix
Bachelors in Psychology Southern New
Hampshire University
K
C U S T O M E R S E R V I C E
M A N A G E R
CUTLER RISTIN
CONTACT
1016 E Leitner Ext.
Latta, SC 29565
SKILLS
Customer Service
Team Collaboration
Verbal Communication
Written Communication
Problem-Solving
Decision-Making
WORK EXPERIENCE
Walmart
Customer Service Manager (CSM) 2019-2022
Led customer service operations and policy
development; created a centralized knowledge base
to improve response accuracy and team efficiency. - Resolved escalated customer complaints and
maintained service standards. -Evaluated and refined policies to enhance customer experience.
Contact this candidate