Operations and Customer Experience Specialist
Resume:
Holli Kruse
Contact
**********@*****.***
Objective
Self-motivated professional obsessed with delivering results and exemplary associate experience with every interaction.
Education
High School Diploma
Riesel High school
Associates of Applied Science: Real Estate Management
San Antonio College
Key Skills
People Focused
Flexible Problem Solver
Strong Communication
Active Listener
Adaptable to Change
Attention to Detail
Time Management
References
Available upon Request
Experience
March 2014 – July 2020
Licensed Insurance Representative • USAA
Memorized all personal lines insurance policies to customize plans and meet customer needs
Maintained an understanding of industry trends by researching new developments
Established payment methods with clients and accurately calculated payments
Trained and mentored new agents on prospecting and selling techniques
August 2020 – May 2021
Fulfillment Associate • Amazon SAT2
Maintained proper inventory records utilizing simple bin, simple record, and cycle counts
Maintained a consistent rate of 950 UPH
April 2021 – October 2021
Call Center Representative II • PNC Bank
Serviced customers in call center remote setting for all their banking needs
Received, investigated, and responded to customer inquiries regarding complex products, services and issues
November 2021 – July 2022
Fulfillment Associate • Amazon SAT6
Orchestrated and implemented the W- bin project by correcting barcodes and placing them accessibly on over 240 bins to increase safety measures and productivity
Learning Ambassador - assisted in the training classes of 3-17 associates on a weekly basis
July 2022 – Current
Learning Trainer • Amazon SAT6
Respond accurately and professionally to questions and concerns from associates
Advocate for the employee experience by working alongside associates allowing me to anticipate and act on their needs and concerns before they arise
Reacts quickly and productively, serving as a resource for specific problems and undertaking the appropriate steps to resolve
Draft and distribute communications to associates and leaders
Plan, coordinate and implement associate trainings
Send out weekly compliance reports
Working across all shifts to maintain departmental standards
Contact this candidate