Customer Service & Front-Facing Operations Specialist
Resume:
Uma Charles
Brooklyn. NY *****
************@*****.***
EXPERIENCE
McDonalds, Brooklyn — Crew Member
July 2022 - February 2023
-Took customer orders and handled cash register operations
-Managed high-volume customer interactions with
professionalism
-Resolved basic customer concerns and ensured satisfaction
-Maintained efficiency during peak hours
Target, Brooklyn, NY — Starbucks Barista/ Team member July 2023 - July 2024
-Prepared orders while maintaining high customer service standards
-Communicated clearly with customers and team members in a fast-paced setting
-Handled point-of-sale system and managed transactions
-Maintained clean and organized workspace
.
Stop and Shop, Berkeley Heights, NJ — Front End Associate August 2024 - October 2024
-Greeted customers and created a welcoming first impression
-Processed transactions accurately and handled cash/card payments
-Assisted with customer questions and directed them to appropriate areas
-Managed multiple tasks during busy hours while maintaining professionalism
.
Raising Canes, Brooklyn, NY — Crew Member
February 2026 -
-Provided fast, friendly service in a high-traffic environment
-Handled customer inquiries and resolved issues efficiently
-Maintained cleanliness and organization of front-facing areas
-Worked collaboratively with team to ensure smooth daily operation
SKILLS
Customer Service
Phone & Email Communication
Scheduling
Multitasking
POS Systems
Organization
Problem Solving
LANGUAGES
Haitian Creole
English
EDUCATION
High School for Public Service, Brooklyn, NY — High School Diploma
January 2019 - June 2023
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