Compassionate Personal Support Worker

Ruth Mbugua

Personal Support Worker

Whitby, ON 416-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Compassionate and reliable Personal Support Worker with experience delivering high-quality care in retirement and community settings. Skilled in providing emotional and physical support while promoting client comfort, dignity, and independence. Certified in First Aid, CPR and Gentle Persuasive Approach (GPA) with strong communication and teamwork skills. Safety-conscious driver with a valid Ontario G License, experienced in transporting clients safely and efficiently with excellent time management and a clean driving record.

CORE SKILLS

•Personal Care Skills

•Communication skills

•Compassion and Empathy

•Physical Stamina and Strength

•First Aid and workplace safety

•Observation and Reporting

•Infection Control and Safety

•Time Management and Organization

•Teamwork and Collaboration

CLINICAL PLACEMENT EXPERIENCE

Amica Retirement Home, Whitby (December 2025 – February 2026)

•Provided compassionate personal care and ensured efficient planning of client’s appointments and transportation logistics.

•Assisted with daily living activities and facilitated mobility for clients with physical limitations ensuring safe transfers and ambulation.

•Maintained client confidentiality at all times, respecting their right to privacy while ensuring compliance with relevant regulations and ethical standards.

•Provided skilled end-of-life care for terminally ill patients while offering emotional support for family members during difficult times.

•Utilized effective time management skills to ensure all clients received the necessary attention and support despite varying levels of need.

•Assisted with meal feeding and maintaining a clean and safe environment.

Private Household Caregiver (Palliative and child care)

August 2023 – July 2025

•Provided compassionate palliative care to a client in a private home, ensuring comfort, dignity, and emotional support.

•Assisted with activities of daily living (ADLs) including bathing, grooming, toileting, and mobility support.

•Monitored client condition and communicated changes promptly to family members.

•Supported pain management routines, positioning, and overall comfort care.

•Delivered attentive care to a 2-year-old child, including feeding, diapering, supervision, and maintaining a safe environment.

•Assisted with light housekeeping, laundry, and meal preparation.

•Maintained strong, professional communication with family to ensure consistent care.

•Provided dependable transportation services, coordinating school drop-offs, pickups, and appointments with strong focus on safety and punctuality.

EDUCATION

•Personal Support Worker (PSW) Certificate

Computek College, Ontario

•Home Care Assistant Certificate

Brooklyn Training Institute (Kenya)

•Kenya Certificate of Secondary Education (equivalent to Canada High School Diploma)

CERTIFICATIONS

•First Aid & CPR

•Gentle Persuasive Approach (GPA)

•Health and Safety Awareness

•New and Vulnerable Safety Worker

•Food Handler

•WHMIS

•Crisis prevention (START - Success Through Aggression Replacement Training)

ADDITIONAL QUALIFICATIONS

•Valid Ontario G Driver’s License w

•Flexible and reliable with evening and weekend shifts

•Strong ability to work independently and collaboratively within team environments

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