Remote Customer Support Specialist

Jaquisha Dunnom

Miami, FL 786-***-**** *************@*****.***

Professional Summary

Reliable and customer-focused professional with experience providing chat, phone, and email support in fast-paced environments. Skilled in handling customer inquiries, resolving concerns professionally, and maintaining positive customer experiences. Strong communication, multitasking, and computer skills with the ability to work independently in remote positions.

Skills

• Live Chat Support

• Customer Service

• Email & Phone Communication

• Data Entry

• Microsoft Office & Google Workspace

• Problem Solving

• Multitasking

• Remote Work Communication

• Time Management

• Typing & Computer Skills

Experience

Customer Service Representative

Freelance / Remote Support Experience Miami, FL 2023 – Present

• Assisted customers through chat, email, and phone support while maintaining professional communication.

• Resolved customer concerns and answered questions in a timely manner.

• Managed multiple conversations and tasks while meeting response expectations.

• Updated customer information and maintained accurate records.

• Delivered friendly and professional service to improve customer satisfaction. Sales & Customer Support Assistant

Retail & Online Customer Support Miami, FL 2021 – 2023

• Assisted customers with orders, account questions, and product information.

• Handled customer concerns professionally and helped resolve issues efficiently.

• Supported online inquiries and order tracking requests.

• Maintained strong communication and organizational skills in a fast-paced environment. Education

Currently Pursuing Nursing Degree

Florida

Additional Information

• Comfortable working remotely

• Flexible schedule

• Strong written and verbal communication skills

• Reliable internet and computer access

Contact this candidate