Results-Driven Project & Operations Leader

B R I C E K A M G A (***) ***- ****

************@*******.***

Fairfax, VA

linkedin.com/in/bricekamga

NOVA COMMUNITY COLLEGE

Information Technology

(Associate Degree)

**** - ****

E D U C A T I O N

S K I L L S

Project Coordination & Cross-

Functional Collaboration

Operations Management & Business

Optimization

Business Analyst

Sales Strategy & Revenue Growth

Customer Acquisition & Retention

AI Automation & Systems Integration

Process Improvement & Workflow

Automation

Data Management & CRM Optimization

Web Design & Development (UX/UI,

Conversion-Focused)

Digital Systems & E-commerce

Support

Microsoft Office Suite

Strategic Planning & Execution

Leadership & Team Development

Executive Support & Organizational

Leadership

Data Entry

Stakeholder & Client Relationship

Management

Adult Counseling, Coaching &

Mentorship

Project Management (9+ Years)

Communication, Negotiation &

Problem-Solving

English: Fluent

French: Fluent

L A N G U A G E S

O V E R V I E W

Results-driven professional with 9+ years of experience in project management, operations, sales, and client relations. Skilled in leading teams, optimizing processes, and driving customer acquisition and retention. Proven ability to manage projects, support revenue growth, and deliver high-quality service in fast-paced environments. Strong communicator with expertise in CRM systems, workflow automation, and cross-functional collaboration. P R O F E S S I O N A L E X P E R I E N C E

Oct. 2025 - Dec 2025

Dec. 2019 - Oct. 2025

AO Global Life

Joshua Media

Account Manager

Office Manager/ Project Manager/ Project Coordinator Responded to client inquiries and provided policy information Addressed customer concerns and ensured satisfaction Processed documentation, updates, and maintained accurate records Supported sales through client communication and follow-ups Led large-scale projects, managing cross-functional teams, timelines, logistics, and stakeholder communication

Improved efficiency using 9+ years of project management experience Directed event setup and operations internationally across multiple venues Built and launched nationwide call centers, including systems, staffing, and training

Implemented scalable processes and trained teams to ensure consistent performance

Provided 5+ years of mentorship and counseling focused on leadership and conflict resolution

Business Analyst Project Coordinator AI

Consultant Operations Specialist

Verisign Oct. 2025 - Present

Access Control & Security Officer

Secured corporate facilities while enforcing company and federal security protocols

Controlled access by verifying credentials, issuing badges, and logging visitors Conducted patrols to deter unauthorized access and identify safety risks Responded to incidents and alarms, documenting all activity accurately Coordinated with management, law enforcement, and emergency personnel Monitored CCTV and access control systems for real-time security awareness Enforced safety policies to protect personnel, property, and infrastructure KOGGC Nonprofit Oct. 2019 - Dec 2025

Executive Assistant & Executive

Assisted clients in selecting life and supplemental insurance coverage Explained policy benefits, terms, and coverage options clearly Maintained client relationships through follow-ups and service support Processed applications and ensured accurate documentation Met sales and performance goals in a fast-paced environment Handled customer inquiries and resolved policy-related issues Educated clients on financial protection and insurance planning

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