IT Support / Customer Service Specialist Resume Title
Resume:
WONDWOSSEN BELETE
Customer Service Agent
PROFILE
Leveraging a decade of expertise as an Airport Customer Service Agent, I prioritize delivering outstanding service and operational excellence. My proficiency in managing check-in and boarding procedures, resolving passenger concerns, and ensuring compliance with safety protocols contributes to a seamless travel experience. I am passionate about enhancing customer satisfaction and supporting team success in a fast-paced airport environment.
CONTACT
PHONE:
EMAIL:
*****************@*****.***
HOBBIES
Community services
Exercising and healthcare
Local and International Travel
References
Mr. Nigusu Worku
*******@*****.***
EDUCATION
Addis Ababa University
Oct 1996-Jul 2000
BA in Business Management
WORK EXPERIENCE
Ethiopian Airlines Customer Service
July 2014-July 2025
Provided exceptional customer service by greeting passengers and assisting with check-in processes, ensuring a smooth travel experience.
Verified passenger identification and travel documents, facilitating timely boarding for flights.
Issued correct boarding passes and managed baggage check-in, adhering to airline policies.
Processed transactions efficiently for ticket sales and addressed issues related to delayed or canceled flights.
Handled customer inquiries and complaints, employing problem-solving skills to achieve satisfactory resolutions.
Collaborated with ramp agents to ensure efficient baggage transport and handling.
Coordinate with security and ground staff for smooth operations.
Secured ramp areas, ensuring only authorized personnel accessed sensitive zones.
Prepared the gate area for incoming flights, maintaining safety and security protocols.
Training
-Basic Reservation and Training
-Aviation Customer Service Training
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