Aspiring Educator with Leadership Experience in Customer Service

***** ****** ******** **

Fredericksburg VA *****

540-***-****

************@*****.***

Andrea Lynn Cook

SUMMARY

My name is Andrea Cook and I currently work at the Taco Bell on Plank Road. The learning opportunities have been amazing and I love the family style work enviroment. I love customer service and strongly enjoy solving problems in a fast paced work space. I have been the Assistant General Manager for this location and have enjoyed the scheduling and management aspects of this job. Currently, I am trying to expand into more growth opportunities and further developing my skill set while I go to school to gain my degree in education.

EXPERIENCE

Taco Bell, 3551 Plank RD, Fredericksburg VA 22407

November 2020 - PRESENT

I closed the store every night, doing so in a timely manner.

I worked in a very fast paced environment.

I trained quite a few other people.

I worked a lot in customer service and problem solving.

I answered phone calls, and helped customers with a variety of issues.

I provided excellent service in a timely manner.

I catered to customer desire and always provided an enriching experience.

I completed desk work and full store management including making the schedules for a staff of 30+ employees and maintaining store function.

SKILLS

Ability to Learn Quickly.

Flexible.

Conflict Resolution.

Multitasking.

Working Quickly.

Serving.

Cleaning.

Following Specific Procedures.

Cross-Trained.

Writing Skills.

Office-Managment

Making a schedule

Forecasting sales

Fast typing

EDUCATION

Penn Foster,925 Oak Street

Scranton, PA 18515 USA — High School Diploma

JANUARY 2021 - October 2021,

I've finished my last two years of school in a nine month span so that I can graduate early. I have held an Honor Roll while working a full time job.

Germanna Community College, 10000 Germanna Point Dr, Fredericksburg, VA 22408 — Associates Degree

JANUARY 2023 - December 2024,

I graduated with my associates degree in December of 2024. I maintained honors for the entirety of my time at Germanna.

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