Operations, Accounting & Customer Service Professional
Resume:
Jeanette Alexander
Jeanette Alexander
Camden Sc,29020
*******************@*****.***
Seeking a great opportunity for growth in Business, Accounting, Bookkeeping or related occupations.
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Skills
●Speak and write fluently
●Proficient in Microsoft office including Excel and PowerPoint
●Excellent written and verbal communication skills
●Editing skills
●Time management
●Leadership
●Bookkeeping
●Mathematics
●Data analysis
●Computer an Internet skills
●Multi-tasking skills
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Experience
Foundever / customer service agent
Nov 2020 - PRESENT, Remote
Maintain customer accounts and record account information.
Oversee customer financial accounts and process customer adjustments.
Make product recommendations or services to customers based on their needs and preferences.
Oversee a team of customer service representatives and ensure they meet monthly quotas.
Follow communication guidelines, policies and procedures.
Upgrade and cancel customer accounts by customer request.
Nike Chat/ chat agent
July 2024-current Remote
Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints.
Reach out to customers via email and telephone to verify account information.
Ensure customers are satisfied with their purchases or service.
Assist customers in placing orders, fulfilling refunds and handling exchanges.
Oversee product recalls.
Use sales computer technology to maintain customer records and orders.
Kershaw County School District / Afterschool Director
August 2018-Nov.2020, Camden S.C
Hire, train and be a motivating mentor to staff.
Lead large group discussions to answer questions and remedy complaints.
Create and nurture effective communication within the organization.
Build a strong team through open communication and by collaborating on decision-making responsibilities.
Initiate and set goals for programs based on the organization’s strategic objectives.
Plan programs from start to finish, including identifying processes, deadlines and milestones.
Develop and approve operations and budgets.
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Education
DeVry / Associates of Arts
October 2023- Currently
Business focus on budget and forecasting.
University of Phoenix / Associates of Arts
September 2015- August 2017, online campus
Fundamentals of Accounting, Gpa 2.18 (c+),
University of Phoenix / Bachelor of science
January 2018 - current, online
Completed
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