Customer service account manager

Charlotte E. Lara

Riverview, FL 773-***-**** **********@*****.***

Professional Summary

Account Manager and Customer Service professional with 20+ years of experience in healthcare and consumer products. Proven ability to manage domestic and international accounts, support remote customers, resolve complex billing and logistics issues, and drive revenue through relationship-based sales, upselling, and retention. Highly effective in remote work environments.

Core Skills

Account Management & Client Retention

Healthcare & Nutraceutical Products

Remote Customer Service & Support

Billing, Invoicing & Collections

Domestic & International Shipping Coordination

Sales Upselling & Cross-Selling

CRM & Order Management Systems

Problem Resolution & Escalation Management

Relationship Building & Communication

Multitasking & Independent Work

Professional Experience

Intelligent Vitamin C Company – Customer Service & Sales Account Manager 2015 – Present

Manage healthcare and consumer accounts for Vitamin C product lines in a remote-based environment

Serve as primary point of contact for customer service, order management, and account support

Coordinate domestic and international shipping, ensuring accurate and timely fulfillment

Resolve billing, shipping, and product issues by partnering with management and billing teams

Increase revenue through upselling, autoship support, and proactive account follow-up

Handle collections on past-due accounts while maintaining positive client relationships

Independently manage multiple accounts and priorities with minimal supervision

Teacher-Kelly Education Services/Burbank District 111/Chicago Public Schools 2001 – present

Manage classrooms of 20–30 students while maintaining detailed records and communication

Develop strong organizational, communication, and problem-solving skills transferable to client-facing roles

Collaborate with administrators, staff, and parents to support student success

Education

University of Illinois at Chicago

Bachelor of Arts, Sociology

Certifications Substitute Teacher Certificate for the State of Illinois, and Florida

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