Customer Service & Operations Leader with 15+ Years Experience
Resume:
Mary J
Manfred
Aubrey, Texas 76227
****************@*****.***
SUMMARY
Self-motivated, reliable, energetic
professional that is detail oriented and hardworking. Able to multitask and dedicated to learning and building knowledge of all job aspects involved in any job operations. I have over 15 years of customer Services combined with Hospitally.
EXPERIENCE
Omni PGA Frisco Resort & Spa
Guest Services Concierge
09/11/25-Current
Omni PGA Frisco Resort & Spa
Administrative Assistant
07/07/25-09/11/25
Omni PGA Frisco Resort & Spa
Event and Meeting Concierge
01/06/24-07-07-25
Omni PGA Frisco Resort & Spa
PBX
Ideal Services Supervisor
04/10/23 - 01/06/24
Amazon- 10/21/16 to 03/20/2023
L4 Operations manager - Promoted 12-05-21
As An L4 Operation Manager I review the work forecasts and determine
Productivity requirements for daily operations. Also ensuring that the operations
Are balanced and efficient and on target to meet daily goals. My team consist
Of 50 Associates on a daily basis our overall team will be up to 150 Associates.
Amazon
Process Assistant L3- Promoted October 2018 MBA
With the promotion I teach the process of daily operations which also include assisting the Area Managers daily. Driving production and working
With the team to ensure that they are working in a safe working environment.
Amazon
Shift Assistant Carrollton,Texas — Feb 2016-Current
As a Shift Assistant, I assist my Area Manager in the day to day
Operations in production. I organize and coordinate the daily placement of each
Team members. As a lead I am in communication with the shirts Area Manager
And leads to ensure the balance between picking and production.
●Process Assistant Since 2018
●Trainer for All Outbound roles
●QC-Dryer Certified
●AVK Printer Certified
●Responsible for training new hires in Outbound
●Daily teaching the process in Outbound
●2020 Away Team Launch new sites MBA
Gaylord Texan Hotel
Grapevine,Texas — Oct 2015-Jan 2016 (seasonal)
●Answering high volume calls
●Customer service
●Booking Reservations for ICE event
●Ensuring great customer experiences
Reservations, Hilton Worldwide
Lewisville,Texas — Jan 2015-June 2016
●Working from home booking reservations and assisting guests with any questions regarding new and existing reservations
●Assist guests with planning their vacation
●High Volume Reservations Calls
●Answering questions for guest
Front Desk Agent (Hampton Inn & Hawthorn Suites)
Grand Junction,CO — Feb 2004-April 2009
Front Desk Agents I was responsible for greeting and registering the guest, providing outstanding guest service during their stay and settling the guest's account upon completion of their stay.
●Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties
●Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy
Sales Manager, ( Hampton Inn & Hawthorn Suites) April-2009- April 2014
As a Sales manager I Develop, implement and constantly modify sales action plans. Manage and maintain an accurate and up-to-date contact management system. I negotiated and closed contracts that meet the hotel’s business plan objectives.
●Internally communicate client requirements, thereby insuring all information is accurate between client and
●Accurately prepare and present Requests for Proposals so that both client and hotel receive a good value
●Booking Large Groups
●Maintaining established accounts
SKILLS
Teamwork • Time Management • Communication skills • Problem Solving • Microsoft Office • Works well with others • Leadership • Multitasking *Self Motivated
Work well In fast pace surroundings
EDUCATION
Greenville,Al
High School-1984
REFERENCES
Available upon request
TRAINING
●Dale Carnegie Course (Hotel Sales)
●Amazon ( Management Skills Training)
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