Bilingual Customer Experience & Admin Specialist
Resume:
Jimena Alarcon
CONTACT
EDUCATION
PROFESSIONAL SUMMARY
Bilingual professional
(English/Spanish) with experience in
customer service, public relations,
and administrative support.
Passionate about helping others,
building positive relationships, and
creating an environment based on
empathy and trust.
Organized, reliable, and committed
to delivering quality service while
promoting emotional balance and
well-being in every
interaction.
PROFESSIONAL EXPERIENCE
Human Relations & Customer Experience
Baptist Health South Florida - Miami Cancer Institute Patient Experience
(via Express Employment Professionals) (March 2025 - Present)
• Member of the Patient Experience team, providing direct support to patients and families during their visits.
• Offer personalized assistance, guidance, and clear communication to ensure a comfortable and positive experience.
• Promote compassionate care rooted in empathy, respect, and genuine human connection.
Owner – Online Store (eBay Platform) (2023 – 2024)
• Managed an online store, handling sales, customer communication, logistics, and inventory.
• Developed skills in organization, digital marketing, and personalized service.
• Built trust-based relationships with customers, contributing to consistent business growth.
Customer Service Representative – Medicare and Much More (MMM)
(2021 – 2022)
• Worked in the authorizations and referrals department, managing medical requests and ensuring effective communication
among patients, providers, and healthcare professionals.
• Provided guidance and support to members and families with empathy and clarity.
• Supported a team focused on improving client experience and overall wellness.
Sales Associate – The Cobblers (2020)
• Delivered personalized customer service to ensure a high-quality experience.
• Built lasting relationships and contributed to customer loyalty. Assistant Manager – La Granja Restaurant (2018 – 2019)
• Supervised daily operations and ensured excellent customer service.
• Managed cash handling, vendor payments, and daily reconciliations.
• Trained new employees, promoting teamwork, empathy, and efficiency. Professional Model – Monica Chacon Agency (2010 – 2015)
• Participated in advertising campaigns, fashion editorials, and runway shows.
• Collaborated with creative teams and brands on image and style projects.
• Served as a runway and etiquette coach, mentoring new talents in posture, confidence, and presence.
Fashion Model (Freelance) (Present)
• Collaborate with designers, photographers, and brands on fashion and wellness projects.
• Promote authenticity, confidence, and balance through personal image and presence.
Bachelor’s Degree in International
Business
San Ignacio University, Lima, Peru
Extracurricular: Volunteer in
community outreach programs (Lions
Club).
SKILLS
• Empathy and Active Listening – Strong ability to connect and provide emotional support.
• Communication and Presence – Confident and authentic communication with diverse audiences.
• Organization and Attention to Detail – Skilled in coordinating administrative and client-facing tasks.
• Holistic Wellness – Dedicated to mindfulness, yoga, and healthy living habits.
• Personal Care and Balance – Focused on harmony between body, mind, and spirit.
• Bilingual (English/Spanish) – Fluent communication in multicultural settings.
PERSONAL STATEMENT
My purpose is to help people find
balance, confidence, and well-being
by combining mindfulness, self-care,
and genuine
human connection. I am motivated to
keep learning, growing
professionally, and pursuing
opportunities that allow me to
contribute through empathy,
dedication, and service.
Carlos Ayure – Former Manager, New
York Life Insurance – 305-***-****
Priscilla Palermo – Art Advisor, Eden
Gallery – 786-***-****
Claudia Gonzalez – Accounting &
Operations, Turkish Airlines – (786)
602-5687
Eduardo Saenz – Branch Manager,
Lower Local – 305-***-****
REFERENCES
******.****@*****.***
Miami, FL 33143
Contact this candidate