Seasoned IT & Dispatch Support Professional

Robert Smythe III

Conyers, GA • 803-***-**** • ***.********@*****.***

Professional Summary

Customer-focused professional with 10+ years of experience handling high-volume service requests, resolving urgent client issues, and delivering reliable support in fast-paced environments. Proven ability to communicate clearly, manage multiple priorities, and provide efficient solutions under pressure. Experienced in coordinating services, dispatching, and ensuring positive customer experiences. Seeking to transition into a Customer Support/Operations role with a mission-driven company like Sana Benefits.

Core Skills

Customer Support & Client Communication

High-Volume Request Management

Problem Solving & Conflict Resolution

Dispatching & Coordination

Time Management & Multitasking

Team Leadership & Training

Data Entry & Documentation

Process Improvement

Work Experience

Roadside Assistance Technician

All Metro Towing LLC – Conyers, GA

July 2023 – Present

Handle a high volume of inbound service requests, providing real-time solutions to customers in urgent situations

Communicate clearly with customers to assess needs and coordinate appropriate services

Document service details and ensure accurate reporting for each interaction

Deliver consistent, professional customer experiences in time-sensitive scenarios

Roadside Assistance Technician

Tire & Ride Mobile – Atlanta, GA

June 2020 – October 2023

Managed multiple daily customer requests while maintaining fast response and resolution times

Built strong customer relationships through clear communication and dependable service

Coordinated service delivery and prioritized calls based on urgency

Maintained accurate records of service interactions and outcomes

Regional Manager / Operations Supervisor

ASAP Roadside Assistance – Morristown, NJ

April 2009 – July 2019

Supervised daily operations and dispatched a team of 3–4 technicians

Managed scheduling, payroll, and inventory while ensuring smooth workflow

Trained team members on customer service best practices and operational procedures

Improved response times and overall service efficiency through better coordination

Handled escalated customer concerns and ensured successful resolution

Lead Computer Operator

TechNet Resources Inc – Alpharetta, GA

September 2007 – February 2008

Monitored systems and ensured operational stability

Provided technical troubleshooting and support to resolve issues quickly

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