Dynamic Customer Service Professional with Scheduling Expertise

Stephanie Cantu

Stafford, TX ***** 281-***-**** ************@*****.***

PROFESSIONAL

SUMMARY

Dynamic Customer Service Representative with a proven track record at Moderno Porcelain Works, excelling in customer engagement and detail-oriented data management. Skilled in fostering strong relationships and ensuring timely project completion, I leverage effective listening and logical evaluation to enhance client satisfaction and support successful outcomes.

SKILLS • Customer engagement • Effective listening

• Logical evaluation • Detail-oriented data management

• Scheduling • Organization

• Communication • Time Management

• Adaptability • Positivity

• Multitasking

WORK HISTORY PREVENTATIVE HEALTHCARE ADVISOR 10/2025 to CURRENT Life Line Screening Remotely

Conducted comprehensive health screenings to identify potential risk factors in patients.

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• Educated clients on preventive health measures and lifestyle modifications. Collaborated with healthcare professionals to enhance screening protocols and patient outreach strategies.

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Developed training materials for new staff to ensure consistent service delivery and compliance with best practices.

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CUSTOMER SERVICE REPRESENTATIVE 12/2021 to 10/2025 Moderno Porcelain Works Houston, TX

I was hired with Moderno Porcelain Works as a Coordinator/Scheduler, as well as Customer Service Representative. I schedule all projects from start to completion. Scheduling prep work, measurements, installation, deliveries, pick ups & services. I work with Sales closely to ensure the projects are on time & move forward with organization & are completed in a timely manner.

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When scheduling installations, it's important to stay in communication with the material handler, as well as the production manager to ensure jobs are ready to proceed without any delays.

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While covering all scheduling, I also maintain our Showroom. This is a showroom with a meeting area that must be kept in top form, ready for walk-ins, schedule meetings for the conference room or training center

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S C

upstairs. I am the first person anyone would speak with when calling in & the first face people meet when entering Moderno Porcelain Works. CUSTOMER SERVICE REPRESENTATIVE 04/2014 to 11/2021 Stone Systems of Houston Houston, TX

This was a transfer from Colorado working as a Territory Sales Rep & switched to a role of Customer Service Representative with the same company. My role was entering all orders, initial contact with customers & store associates, preparing & organizing projects. Anywhere from 20 to 40 customers at any given time. Continuous organization of multiple trades for projects. Heavy call volume as well as scheduling of all measurements & installations. Worked closely with Sales, Fabrication & Installers, Customers

& Box Stores, K&B Dealers & Builders.

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TERRITORY SALES REPRESENTATIVE 09/2012 to 07/2014

Stone Systems of Colorado Denver, CO

I was hired with Stone Systems of Colorado as a Territory Sales Rep to build relationship with roughly 18 Kitchen & Bath Dealers, 28 Home Depots & 22 Lowe's, as well as multiple Design or Architect Firms in promotion of Stone Systems services & products. Stone Systems is a dealer/fabrication company for Cosentino, NA that specializes in Silestone Quartz & Sensa Granite & offered their products/installation services in the box stores throughout the nation. It was my potion as a representative to ensure our clients had the product knowledge, would help oversee any issues with particular projects & ensure our customers had full support & built strong working relationships.

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CERTIFIED NURSING ASSISTANT 09/2009 to 05/2012

Grannie Nannies Clarmont, FL

As a CNA with Grannie Nannies, I worked with a handful of patients all whom were unable to leave home. Some patients I would see 2 to 3 times a week for simple things like giving medications, providing exercises, fixing meals, bathing & general care needs. I also worked with several patients whom had Alzheimer's & needed continuous care Monday through Friday while their family members worked. I did everything from waking, taking to Dr's appointments., fixing meals, bathing & providing continuous care. Truly a great job to provide such care to those in need. Even to the families of the patients.

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EDUCATION No Degree Anatomy & Phisiology 05/2010 Lake Sumter Community College, Clarmont, FL

After graduating from High School in 1990, I attended Austin Community College in 1991 & took the basics & only completed 1 semester. Then returned to Lake Sumter Community College in Clarmont, FL in 2009 & took 2 semesters of Anatomy & Philology & Basic Nutrition in hopes to become a nurse. Completed AP1 & 2, as well as Basic Nutrition & aced them, however, wasn't able to continue schooling & needed to work.

Took the CNA course in FL & became a CNA.

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