Security-Minded Program Administrative Specialist
Resume:
Kenneth Hinton
**** ******** *****, ********* **. 21206
************@****.***
Professional Summary
Detail-oriented and highly adaptable administrative and security professional with over 10 years of diverse experience in government, customer service, law enforcement support, and office operations. Strong background in criminal justice, CCTV monitoring, access control, investigative research, and public-facing clerical roles. Seeking a Program Assistant opportunity where my experience, problem-solving skills, and background in Criminal Justice can contribute to mission success.
Work Experience
CCTV & Security Systems Operator
April 2025 – Present
Monitor CCTV screens covering sensitive areas and critical assets; analyze video feeds for signs of unauthorized presence or suspicious activity.
Immediately report unauthorized activity and dispatch appropriate response teams.
Operate and maintain various electronic security systems, including alarm panels, callboxes, intrusion detection systems, and video motion detectors.
Reset and test alarm systems after activations to ensure proper function and identify malfunctions.
Coordinate with site-based Security Manager to ensure all communication and alarm systems are operational and escalate repairs when needed.
Maintain records in accordance with standard operating procedures and perform other duties as required by the site.
Eagle Protection Agency LLC – Security Guard
May 2024 - April 2025
Patrol premises to prevent intrusion and ensure safety of buildings, doors, and windows.
Respond to alarms and investigate disturbances; administer basic first aid during medical emergencies.
Circulate among employees and visitors to preserve order and protect property.
Maryland Board of Nursing – Background Review Specialist
October 2022 – December 2022
Conducted background checks and investigations for licensing and employment verification.
Researched databases, public records, and credit reports to gather case information.
Documented findings in detailed reports and case summaries.
GCC Technologies LLC – Badging and Credentialing Clerk
August 2021 – October 2022
Processed security card applications; verified documentation and managed photo ID issuance.
Handled fingerprinting and collected fees for security processing.
Maintained accurate records of issued credentials and supported access control procedures.
Internal Revenue Service – Customer Service Representative
October 2020 – July 2021
Conduct complex interviews to resolve taxpayer inquiries and evaluate compliance matters.
Interpret IRS regulations and provide detailed explanations to customers or their representatives.
Review financial and legal records for fraud, compliance, or hardship determinations.
Maryland Department of Health – Office Service Clerk
June 2019 – February 2020
Managed office records, Medicaid documentation, and customer correspondence.
Oversaw scanning and data entry into document management systems.
Provided clerical training and managed sensitive information processing.
Maryland State Department of Education – Administrative Specialist II / Fleet Manager
January 2018 – January 2019
Managed state vehicle fleet operations, inventory control, and procurement tasks.
Oversaw central mail, duplicating, and reception services.
Reconciled maintenance and fuel expenditures and coordinated vendor services.
Maryland State Department of Education – Office Clerk II
December 2015 – January 2018
Ordered and maintained central office supplies and equipment.
Processed agency mail and generated production reports.
Assisted with front desk and equipment repairs.
Ricoh Americas – Quality Assurance Specialist
June 2015 – November 2015
Performed error-free data processing and document scanning.
Ensured compliance with workflow standards and quality metrics.
Franklin & Prokopik, P.C. – Office Services Representative
July 2010 – April 2015
Maintained supply inventory and processed mail and legal documents.
Performed equipment maintenance and provided courier services to courts and legal offices.
Education
Associate Degree in Criminal Justice (In Progress)
Community College of Baltimore County – Essex, MD
Skills
CCTV Surveillance & Dispatch Alarm & Intrusion Detection Systems
Criminal Justice & Investigative Research
Office & Records Management Data Entry Scanning Filing
Customer Service Multi-Line Phone Systems First Aid
Microsoft Office Suite SharePoint Adobe Acrobat Google Docs
Fingerprinting ID Badging Credentialing
Security Procedures Public Sector Regulations Government Systems
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