Administrative Support & Operations Specialist
Resume:
HOLLIE SCHINDLER
Ellerslie, GA
️ ****************@*****.***
PROFESSIONAL SUMMARY
Highly reliable and self-motivated administrative and customer support professional with 10+ years of experience in scheduling, payroll, data reporting, customer service, and team coordination. Proven ability to work independently, manage multiple priorities, and maintain accurate records in fast-paced environments. Well-suited for remote and hybrid roles requiring strong communication, organization, and attention to detail.
CORE SKILLS
●Remote Administrative Support
●Customer Service (Phone, Email, Chat)
●Scheduling & Calendar Management
●Payroll & Billing Support
●Data Entry & Reporting
●Microsoft Office & Google Workspace
●CRM & POS Systems
●Communication & Conflict Resolution
●Multitasking & Time Management
●Confidentiality & Accuracy
PROFESSIONAL EXPERIENCE
Administrative Specialist
Quality Transmission and Clutches May 2019 – Present
●Manage daily scheduling, billing, and payroll for a busy automotive service department
●Handle customer communications via phone and email, resolving issues professionally
●Process invoices, maintain accurate records, and support financial tracking
●Coordinate between customers and technicians to ensure efficient operations
●Maintain organized digital and paper filing systems
Assistant Spa Director
Europhoria Medical & Personal Spa Feb 2019 – July 2019
●Oversaw operations across multiple locations, supervising 10–12 employees
●Prepared daily sales reports, payroll data, and performance metrics for corporate review
●Led weekly management meetings to align goals and improve communication
●Improved customer satisfaction through efficient scheduling and staff coordination
Scheduling, Marketing & HR Coordinator
Thurman Orthodontics Dec 2017 – Feb 2019
●Managed high-volume patient scheduling and front-desk operations
●Assisted with interviewing, onboarding, and training new employees
●Coordinated marketing materials, events, and promotional campaigns
●Resolved scheduling conflicts and customer concerns professionally
●Maintained accurate records while supporting HR and administrative tasks
Pharmacy Technician
Walgreens Dec 2013 – Mar 2014
●Prepared prescriptions and processed insurance claims accurately
●Assisted customers with medication inquiries while maintaining confidentiality
●Ensured compliance with pharmacy regulations and HIPAA standards
Assistant Manager
American Eagle Outfitters Oct 2011 – Aug 2012
●Promoted from Sales Associate to Assistant Manager within one year
●Assisted with hiring, onboarding, and staff training
●Supported daily operations, scheduling, and sales goal achievement
EDUCATION
Nursing Prerequisites
University of Alaska 2022 – 2023
Central Texas Community College 2021 – 2022
Bakersfield Community College 2019 – 2020
Associate of Science – Pharmacy Technician
Ultimate Medical Academy 2012
High School Diploma
Frontier High School 2010
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