Seasoned Administrative & Customer Service Professional
Resume:
Courtney Gabriel
Crest Hill, IL *****
*************@*****.***
Crest Hill, IL
Professional Summary
Experienced customer service and administrative professional with over 25 years of experience across retail, call centers, accounting support and executive-level administration. Skilled in financial tracking, customer relations, and office operations, currently seeking to grow within Ulta Beauty, bringing strong organizational skills to the Guest Service Advocate role.
Ulta Beauty – Service Assistant
March 2025 – Present
• Maintain office suites, ensuring cleanliness, organization, and a guest ready environment. Coordinated with building services and vendors for any necessary repairs, deep cleanings promptly.
• Manage daily mailroom operations, including sorting, distributing incoming mail and packages, processing outgoing mail and packages, tracking deliveries and coordinating deliveries and store drop pickups monthly.
• Provide administrative support such as scheduling, online communication (email, chat, Teams) and office supply management and stocking.
• Manages accuracy, production, quality and retention of corporate facility communications including creating and supporting process documentations that follow brand guidelines. The Wellington Group – (Contractor) Ulta - Service Assistant September 2024 – March 2025
• Handled time sensitive tasks with discretion, resolving issues promptly and professionally.
• Same role & duties as above.
Express Professionals – (Contractor) Accounting/Administrative October 2023 - August 2024
• Managed full-cycle Accounts Receivable processes, including generating invoices, tracked payments, followed up on outstanding balances, processed incoming payments and ensured accurate financial reporting.
• Performed detailed data entry into accounting software for financial record keeping of customer information and supply orders.
• Supported Accounts Payable, reconciled invoices, processed payments and budget tracking. DIJ Group - Safety Office Manager/Administrative
December 2021 - October 2023
• Managed all aspects of safety for a commercial trucking operation, ensuring full compliance with DOT, FMCSA, OSHA regulations. Responsible for developing and enforcing workplace/OTR safety protocols.
• Trained drivers on safe driving practices, Hours of Service (HOS), and emergency procedures. Conducted regular semi-trailer vehicle inspections, driver audits and logbook reviews.
• Maintained accident and incident logs, performed investigations and coordinated corrective action plans with drivers. Contributed to a reduction in violations and incidents through proactive risk management strategies.
• Worked closely with dispatch, HR and operations to ensure safety integration across all departments. Track and monitor trucks and trailers whereabouts, assign drivers to equipment.
• Prepared documentation for audits and maintained driver qualification files (DQFs) Shamrock Cartage Inc. - Safety Office Manager
March 2021 - December 2021
• Managed all aspects of safety for a commercial trucking operation, ensuring full compliance with DOT, FMCSA, OSHA regulations. Responsible for developing and enforcing workplace/OTR safety protocols.
• Trained drivers on safe driving practices, Hours of Service (HOS), and emergency procedures. Conducted regular semi-trailer vehicle inspections, driver audits and logbook reviews.
• Maintained accident and incident logs, performed investigations and coordinated corrective action plans with drivers. Contributed to a reduction in violations and incidents through proactive risk management strategies.
• Worked closely with dispatch, HR and operations to ensure safety integration across all departments. Track and monitor trucks and trailers whereabouts, assign drivers to equipment.
• Prepared documentation for audits and maintained driver qualification files (DQFs) State Farm Jim Lacey - Insurance Specialist
November 2020 - March 2021
• Assisted customers with policy questions, billing inquiries and claim follow-ups.
• Entered and updated policyholder data using internal insurance system.
• Maintained confidentiality while handling sensitive financial and personal information.
• Supported insurance agents with daily administrative tasks and document preparation.
• Delivered excellent customer service while adhering to strict industry regulations. Aqua Pure Enterprise - Executive Administrative Assistant December 2017 - August 2019
• Provided direct executive-level administrative support to senior leadership, including calendar management, meeting coordination and travel arrangements,
• Handled confidential documentation, correspondence and internal communications with discretion.
• Prepared reports, presentations, and financial summaries for executive review. Bath & Body Works - Assistant Manager/3rd Key Holder July 2013 – September 2015
• Supported store leadership with opening and closing procedures, including cash handling and shift management
• Assisted with supervision of floor associates, daily sales goals, and customer engagement.
• Maintained stock levels, merchandising standards, and store cleanliness.
• Delivered high-quality customer service and resolved guest concerns on the spot.
• Ensured adherence to company policies, promotions, and operational standards. AFNI – Call Center Financial Service
2001 -2001
• Call center for Verizon Wireless, provided inbound customer support for wireless services, billing inquiries, device troubleshooting and account management.
• Resolved customer issues efficiently, contributing to a 92%+ customer satisfaction score.
• Handles a high volume of calls (80-100 daily) while maintaining quality and professionalism.
• Used internal CRM systems and tools to document customer interactions, process payments, manages accounts changes and system reconnect and disconnect services.
• Promoted to the offline team – specialized in handling charge-off accounts and bankruptcy cases, ensuring compliance with federal regulations (FDCPA, U.S Bankruptcy Code)
• Worked closely with internal recovery and legal teams to process documentation for discharged debts and payment arrangements.
• Maintained confidentiality while accessing and updating sensitive financial and legal information.
• Provided empathetic and solutions-focused support to customers experiencing financial hardship.
• Consistently exceeded KPIs including call resolution time, customer satisfaction, and collection targets.
Skills:
• Executive Administrative and Scheduling
• Accounts Receivables/Accounts Payables
• Data Entry & Financial Recordkeeping
• DOT/FMCSA Safety Compliance, Driver Safety Training and Audits
• Suite Maintenance and Vendor Coordination
• Mailroom Operations and Shipping Logistics
• Customer Service (Retail, Call Center, Insurance)
• Retail Leadership and Shift Supervision, Opening/Closing Procedures
• Microsoft Teams, Outlook, Email, Chat, Excel, Word, PowerPoint some Visio
• Time Management, Multitasking and Confidentiality
• Adaptability and Task Management
Education:
2002-2004 Heartland Community College
Normal, IL 61761
Associates in business management
1997 GED
Bloomington, IL 61701
Alternative Studies
1993-1996 Clinton High School
Clinton, IL 61727
High School
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