Operations Leader with Disney Hospitality Experience

Michelle Keigan

**********@*****.*** 863-***-**** Auburndale, FL

EDUCATION

Southern New Hampshire University Jun. 2025

Bachelor of Science in Accounting & Finance Remote

• GPA: 3.88/4.0

WORK EXPERIENCE

Operations Coordinator Jun. 2019 – Present

Sunset Blvd. Attractions, Walt Disney World Resort Orlando, FL

Lead daily operations for a team of 100+ Cast Members, supporting workflow coordination, issue resolution, and adherence to company standards.

Created a standardized inventory management process to improve supply accountability and support efficient daily operations.

Develop and maintain a tracking system for open work orders, partnering with Engineering Services, Facilities, and other teams to improve follow-up and documentation accuracy.

Monitor labor usage and supported daily staffing decisions while maintaining awareness of budget and operational cost impacts.

Review safety audit results and identify recurring trends to support compliance and corrective action efforts. Operations Host / Trainer/ Coordinator Proficient Aug. 2015 – Jun. 2019 Sunset Blvd. Attractions, Walt Disney World Resort Orlando, FL

Trained new Cast Members on operational procedures, safety requirements, and company systems, reinforcing compliance and documentation standards.

Communicated daily operational updates, policy changes, and procedural expectations to support consistency.

Coordinated with multiple business areas to resolve issues and support efficient service operations. Customer Service Staff Oct. 2003 – Apr. 2014

Publix Super Market Lake Wales, FL

Handled cash management responsibilities including safe balances, deposits, and register reconciliation.

Balanced cashier tills, recorded transaction data in internal systems, and ensured monetary accounts were reconciled accurately.

Audited cashier and front-office transactions for compliance with point-of-sale and cash handling standards.

Supervised 50+ employees daily, supporting staffing adjustments, front-end operations, and labor coverage. Bookkeeper Oct. 2002 – Oct. 2003

Massey Persons Brinati Communications Maitland, FL

Processed invoices, maintained accounts payable records, and supported timely vendor payments.

Assisted with billing, payment tracking, and account record maintenance.

Prepared financial documentation for payroll, quarterly taxes, and reporting Office Manager Jan. 1998 – Oct. 2002

Pools by Bradley Sanford, FL

Managed bookkeeping functions including billing, accounts payable, deposits, and reconciliation.

Prepared payroll records and maintained supporting financial documentation.

Compiled records for quarterly tax preparation and resolved billing discrepancies. SKILLS

Account Reconciliation; Cash Handling; Auditing; Recordkeeping; Financial Accuracy; Inventory Control; Labor Cost Monitoring; Compliance; Documentation; Process Improvement; Cross-Functional Coordination; Microsoft Excel; Data Entry; Reporting

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