Entrepreneurial Operations Leader Transitioning Careers

Amy Hartcraft

*** ***** ***** • Round Rock, TX **664

512-***-**** **********@**.***

Professional Summary

Motivated professional transitioning into a new career after more than 15 years of entrepreneurship and management. Experienced in business ownership, project management, payroll, contracts, operations, and customer service. Skilled in leading teams of up to 10 employees, managing day-to-day operations, and driving growth across multiple industries. Known for strong problem-solving, organizational abilities, and adaptability. Professional Experience

NFC Amenity Management - Concierge

Austin, TX November 2025 – Current

● Manage Residence Request

● Facilitate Service & Guest Arrival / Departure

● Check-In & Check-Out Vendors

● Maintain Front Desk

ALH Notary — Owner

Round Rock, TX November 2024 – Current

● General Mobile Notary Services

● Loan Signing Certification

Hartcraft & Hill Services, LLC — Owner

Taylor, TX April 2014 – January 2025

● Directed daily business operations, logistics, contracts, and payroll.

● Supervised and managed a team of 10 employees.

● Oversaw project management, scheduling, and vendor relations. Hartcraft & Hill Services, LLC — General Manager

Taylor, TX March 2013 – April 2014

● Handled job requests and bids, invoicing, and payroll.

● Scheduled projects, hotel accommodations, and managed employee data.

● Maintained contracts and ensured compliance with business regulations. Sweet Pickins Boutique — Owner

Taylor, TX January 2013 – December 2024

● Managed inventory, sales, marketing, shipping, and receiving.

● Built customer relationships and ensured excellent service.

● Oversaw branding and online business presence.

Hartcraft Investments — Administrative Assistant

Round Rock, TX January 2008 – March 2013

● Managed booking, work requests, and business transactions. Hartcraft Exotic Ranch, LP — Administrative Assistant Round Rock, TX January 2011 – March 2013

● Marketed ranch operations and managed scheduling of hunts.

● Handled wildlife exemptions and property management. HCA - St. David’s RRMC — PBX, Central Scheduling, HIM / Physical Therapy Scheduling (PRN)

Round Rock, TX 2007 – 2010

● Operated PBX Phone System and central scheduling systems.

● Scheduled patient appointments for multiple hospital departments.

● Supported Health Information Management with record-keeping. Hartcraft Industries, LP — Administrative Assistant Round Rock, TX March 2005 – August 2007

● Processed payroll and invoicing weekly.

● Maintained filing systems, contracts, and reconciled job accounts. Walgreens Pharmacy — Senior Certified Pharmacy Technician (CPhT) Round Rock, TX October 1998 – October 2008

● Managed inventory and processed weekly and overnight orders.

● Typed, filled, and sold prescriptions.

● Resolved insurance issues and trained new pharmacy technicians. Education / Licensing / Certification

● Texas All-Lines Adjuster Pre-Licensing Course (40 Hours) - In Progress

● Adjuster Licensing Exam - Scheduled (Exam Fee Paid)

● Texas Notary - Term of Office - 11/05/2024 - 11/05/2028 Skills

● Business Ownership & Entrepreneurship

● Leadership & Team Supervision

● Payroll & Contract Management

● Project & Operations Management

● Customer Service & Client Relations

● Marketing & Sales Management

● Scheduling & Logistics Coordination

● Administrative Support

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