Customer Service & Administrative Specialist Expert
Resume:
Jennyfer vargas hidalgo
*** **** **** ** ******* islip ny 11722 • 631-***-**** ******************@*******.***
customer service representative/ Administrative assistant OBJECTIVE
Enthusiastic and professional customer service agent with a proven track record of handling customer complaints and providing top notch support, aiming to contribute to a positive customer experience. Dedicated customer service representative with over 5 years of experience in resolving customer inquiries and enhancing satisfaction, skilled in effective communication and problem-solving. Detail-oriented customer service professional with expertise in managing high call volumes and delivering exceptional service, committed to fostering customer loyalty and retention. EXPERIENCE
Jun 2021 - Mar 2025 travel professional
American Airlines Dominican Republic
• Customer Service Representative with a focus on travel bookings and client support
• Administrative Assistant with skills in managing travel schedules and documentation
• Travel Coordinator with expertise in itinerary planning and travel logistics management Sep 2025- Mar 2026 Front desk coordinator Ideal school of allied health care EDUCATION
Jan 2018 - Sep 2022 college degree business O&M university Santo Domingo executive assistant course and excel for business
SKILLS
Problem-Solving Skills
Effective Communication Adaptability
Customer Relationship Management
Time Management
LANGUAGES : English intermediate and spanish native speaker
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