Data File Clerk Candidate with Customer Service Expertise

Fort Worth, USA, ***** • **********@*****.*** • 832-***-****

SHARLONDA HAYNES

Customer Service Representative

PROFESSIONAL SUMMARY

Ensure excellent and professional service to clients. Show signs of concerns. Provide options to resolve problems Quick learner Dedicated to give great customer service Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. EMPLOYMENT HISTORY

CUSTOMER SERVICE REPRESENTATIVE 2025 - Present

ShyftOff Remote, TX

CUSTOMER SERVICE REPRESENTATIVE Feb 2023 - Feb 2025 NEXREP-PPL NY Remote, TX

AFTER SCHOOL TEACHER Jun 2016 - Jan 2024

Robindell Private School Houston, TX

LEASING AGENT Apr 2013 - May 2016

Ascension Commercial Real Estate Houston, TX

EDUCATION

HIGH SCHOOL DIPLOMA May 2009

Lufkin High School Lufkin, TX

SKILLS

Barcode Scanners, Document Verification, Material Sort, Sealing Machines, Order Packing And Shipping, Box Building, Crew Management, Production Efficiency, OSHA Requirements, Safety Protocols, Crating Shipments, Efficient Routing, Maintaining Clean Work Areas, Reading Comprehension, Quantity Checking, Product Boxing, Effective Prioritization, Production Goals, Random Sampling, Task Prioritization, Scanner Systems, Critical Thinking, Quality Inspections, Workplace Safety, Special Projects, Shipment Arrangements, Waste Tracking System, Product Information Documentation, Account updating, Complaint resolution, Key holder experience, Reading comprehension, Call center procedures, Multitasking and organization, Call center operations. Managed multiple tasks simultaneously while adhering to strict deadlines. Prepared and evaluated CRM reports to identify problems and areas for improvement. Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans. Utilized computer systems to access accounts for research purposes. Adhered to company policies and procedures while assisting customers with their needs. Determined accurate prices for customer services, consistently searching for deals and best prices. Collaborated with sales team members to stay current on inventory levels and resolve item issues. Continually updated knowledge base of product features, benefits, pricing plans. Recommended improvements in products, service and billing methods to management to prevent future problems. Adhered to company policies and procedures while assisting customers with their needs. Assistant with school work

Coordinate after activities

Provide emotional and physical care to students.

Answer telephone for possible prospects

Process residual applications

Tour properties for clients

Inspect apartments.

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