Virtual Administrative Specialist with 10+ Years Experience

Jennifer Dahal

Raleigh, NC 910-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Dedicated administrative and customer support professional with over 10 years of experience coordinating operations, managing schedules, handling communications, and supporting fast-paced teams. Skilled in data entry, calendar management, customer service, dispatch coordination, and problem-solving. Highly organized with strong attention to detail and proficiency in Microsoft Office, Google Workspace, and remote communication tools. Eager to contribute exceptional organizational and multitasking abilities in a Virtual Assistant role. PROFESSIONAL EXPERIENCE

Reefer Division Operations Lead L&M; Transportation (10/2024 – 02/2026)

• Managed scheduling, dispatch coordination, and daily administrative operations.

• Maintained communication with drivers, clients, and internal departments to ensure timely updates.

• Handled shipment tracking, documentation, and problem resolution.

• Organized records and maintained compliance documentation with high accuracy. Transportation Manager Turner Asphalt (01/2024 – 09/2024)

• Coordinated daily schedules, routing, and operational support for multiple teams.

• Maintained detailed records, reports, and communication logs.

• Assisted with administrative support, staff coordination, and customer communication. Transport Scheduler Turner Asphalt (04/2021 – 01/2024)

• Scheduled appointments, coordinated transportation logistics, and managed daily calendars.

• Provided administrative support and ensured efficient communication across departments. Dispatch Associate Whitley Logistics (07/2017 – 04/2021)

• Managed data entry, shipment updates, customer communication, and invoicing.

• Provided prompt support to customers and resolved service issues professionally. Sales Support & Dispatcher L&M; Transportation (10/2012 – 06/2017)

• Handled administrative duties including email correspondence, scheduling, and document management.

• Supported customer inquiries and maintained organized operational records. EDUCATION

North Carolina State University – B.A. Psychology, Human Resource Development SKILLS

Calendar Management Customer Service Email Management Data Entry Scheduling Microsoft Office

Google Workspace Remote Communication Organization Problem Solving Time Management Administrative Support

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